Key Qualities Of Great Brands

Products are made in the factory, but brands are created in the mind.

– Walter Landor

Everyone’s definition of what a brand is, is slightly different. Ask someone what a brand means to them, and you’ll get a different answer every time. We can all agree, however, that a brand is a lot more than just its colour palette, a logo, and some creative fonts.

The truly good brands understand that the key to branding success lies in getting key factors right. It’s these qualities that distinguish successful brands from poor ones.

Below are five principles to keep in mind when thinking about branding.

Keep Things Simple

When it comes to branding, keeping it simple is important. A complicated brand message only leads to potential misunderstandings about what it is the brand does or what makes it different.

There should be no confusion around how the brand is perceived in the marketplace. Simple doesn’t mean boring as long as it’s memorable, think Netflix.

Focus On Consistency

You want your brand to be memorable, yes, but you also want people to trust it. Having a consistent image and style that you can share with people over time, helps them recognize and place your brand. Trust is built through experiences. Consistently delivering a unified brand experience, assures people of a positive outcome.

 Be Unique

The sum of all the things that separate you from your competitors. It’s not just a brand’s image that makes it unique, but its story as well. How a brand visually expresses, positions, and shares its personality makes up its unique identity. It’s this unique identity that people remember and relate to.

Continuously Build Relationships

Brands that can build relationships with their target audience can keep them coming back. Engaging with customers and analysing any feedback helps you align consumer wants with business goals. 

Focusing on relationship building is a good way to ensure long -term brand success. Good relationships mean loyal customers.

Share Stories

It’s no secret that storytelling is a powerful technique in helping people connect and build relationships. Never has it been truer than today, where most of us live in a fast-paced, digital world.

Stories are something we are hardwired to pay attention to. The secret for brands is to share stories that highlight their value, consumers that share those values will be more motivated to interact with that brand.

When used correctly these branding and marketing principles create the right opportunities for brands to create awareness and grow.

Is your business using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success. Let’s talk.

Our Moment of Bliss

Something soulful by Gregory Isakov. More to listen to on our Spotify Playlist.

Why good copywriting is vital to digital marketing success

“The secret of all effective advertising is not the creation of new and tricky words and pictures, but one of putting familiar words and pictures into new relationships.”

– Leo Burnett

Copywriting is one of, if not the, most important element in marketing. It’s the tool you turn to when you want to get an audience to take action! Effective copywriting informs, creates awareness, and persuades a reader to do something. 

While effective marketing is a mixture of other essential elements like graphic design and strategy. Copywriting is what’s used to communicate with the reader while leaving a positive and lasting impression.  While good design can draw a reader in, it’s the copywriting that does the ‘motivating’ to take the next step.

Not all copywriting is the same

To be effective, copywriting has to match its medium. In situations where a reader only has a limited amount of time, like a passing billboard, to read and receive a message, the copywriting has to be clear and concise.

Other mediums, like flyers, allow for more reading time and an opportunity to write copy that entices and pursues a reader to take the desired action.

Aligning the copywriting with the type of marketing ensures its effectiveness and impact.

Copywriting vs Content Writing

While both material writing, there is a fundamental difference between content writing and copywriting. Content writing is writing that informs and shares valuable information with a reader on a specific topic.

Copywriting is text specifically tailored for marketing materials like headings, digital and print adverts, email marketing, brochures, and calls to action.

Good copy and content writing go hand in hand. Without quality copywriting good content would never get the proper attention it deserves.

Creating an image through copywriting

Differences between brands are not only limited to their logo and the colours they choose to use. Their identities are also shaped by the tone, style, and language of their copywriting.

Copywriting reflects a brand’s character as much as the visual elements of their branding. The tone of your copy should effectively communicate the values and emotions you want readers to feel.

The perception a reader has of a brand will ultimately impact their behaviour and buying habits.

Copywriting and Google

Good copywriting can also boost your SEO efforts. With search engines continually improving their algorithms, good copywriting has become a key element in allowing search engines to identify, understand, and rank quality content.

It’s important to remember that the best copywriting strikes a balance between sharing valuable content readers will want to read and being tailored towards making Google and other search engines happy.

As digital marketing’s importance in connecting with global audiences continues to rise, the importance of good copywriting will become more significant. The ability to make readers excited and curious will be crucial to inspiring action and ultimately the success of your digital marketing efforts.

Is your business using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success. Let’s talk.

Our Moment of Bliss

“All for you” by Stick Figure. More to listen to on our Spotify Playlist.

How to identify customer pain points

“Problems are only opportunities in work clothes.”

Henri Kaiser

Every customer has pain points (or problems) they are experiencing and would like to solve, in some cases, they aren’t even aware of any problems that need solving.

A marketer’s job is three-fold:

Firstly, to identify a customer’s true needs.

Secondly, to then help them realize these needs if they haven’t already become aware of them themselves.

And thirdly, convince them of the best solution to resolve the pain points they are experiencing (hopefully the one you or your business is offering).

Being able to effectively find and resolve customer pain points not only sets you apart from your competitors but also communicates the value you bring. Identifying the root causes of your customer’s pain points may require you to look at potential problem areas from multiple perspectives.

While each pain point is unique, they generally fall into four broad categories of pain points.

Financial pain points: Your client simply wants or needs to reduce their spending on a specific aspect of their business.

Process pain points: Internal business processes need to be improved to increase efficiency.

Productivity pain points: These are barriers to the effective use of time and being more efficient with it.

Support pain points: Identifying wherein a sales or customer journey additional support may be needed to achieve the desired goal.

But how exactly to go about uncovering your customers’ unique issues? The first thing to do is allow them to fully explain their problem and where they believe the roadblocks in their business may be.

Get feedback from sales or customer support teams. Their interactions with existing customers (and lost ones) will shed light on where pain points may lie.

Conduct surveys of existing customers to see how they feel. Viewing an experience from their perspective often shines a spotlight on a problem that was otherwise invisible from a different point of view.

Look to see what your competitors may be doing differently to you. Studying their strategies may expose flaws in yours.

Then there’s Social Media, one of the quickest and most powerful ways to check what’s being said about your products, services, and brand. Studying comments and reviews is an excellent way to identify common pain points customers are experiencing.

Once a pain point has been uncovered, it needs to be solved. And while there is no instant fix formula that can be applied. Each issue that needs to be addressed must first be fully understood, and the solution offered personalized for each customer. Not only does this show you fully understand their needs but you are the right person to trust in solving them.

Is your business using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success. Let’s talk.

Our Moment of Bliss

We’re closing down the week with an upbeat sound. “Sunday” by Møme, a recent addition to our Spotify playlist.

What makes content go viral?

“The internet affords a level of relationship with consumers hitherto unfathomable.”

Lucas Donat

Viral content: The gold standard for successful digital marketing – at least, according to marketing clients. And, probably the bane of every digital marketer’s existence, who’s had to manage expectations of viral content being a norm rather than the exception.

The advent of social media has leveled the playing field, and fame and fortune are no longer an elusive enigma, reserved for an elite few. Every fame-hungry TikToker, influencer, YouTuber, and brand out there know they could be one click away from producing that magic piece of content that could garner enough views and shares to catapult them into the realms of instant stardom. And, if you’re in the business of digital marketing, so do your clients.

In the world of social media and digital marketing, everybody’s looking to trend. To do so requires cleverly crafted content with enough wit and smarts to make it go viral. Simple? Not so, according to marketing experts.

So, what does it take for content to go viral? Is there a magic formula or strategy? Does it happen by chance, or through the carefully thought-out efforts of a high-cost marketing strategy?

There is no magic formula for content virality. Viral content is so rare that most marketers agree that even the most carefully crafted, big-budget promotion cannot guarantee it – although it can go a long way to increasing your chances.

Viral content takes a dexterous mixture of deliberate planning, good strategy, clever targeting, and, wait for it…a whole lot of luck! Content virality is, after all, a game of being at the right place, at the right time.

However, if your business is not yet in a position to spend on a high-cost digital campaign, there are certain elements you can incorporate into your content to increase your chances of hitting that ever-elusive viral content jackpot! The most common elements include:

Lists and GIFs: These, according to research, are the most shared types of content on social media. So, if you can craft yourself a catchy Top 10… list, or create a punchy GIF, you’re well on your way to going viral.

Tapping into the ego: Besides lists and GIFs, social media research also suggests most of us have a little “inner-narcissist” that draws us to content we think makes us look good or clever. If your content appeals to people’s egos, they’re likely to share and make it go viral.

Emotional triggers: Content that triggers positive emotions, entertainment or amusement tends to get more shares than negative content. Humanizing your content is a great way to connect with an audience.

Shock factor: Something unexpected to shock and amaze.

Tips and hints: When people find your information useful, they’re more inclined to share with others. It taps into the ego factor, where they feel it makes them look good.

Offers: Everybody loves a freebie! If you’re giving away freebies, you can almost be assured to get a sharp increase in likes and shares.

Influencers: If you can get a good one to notice your content, go for it!

It’s important to remember that you cannot force your content or campaign to go viral, for content to truly spread beyond just your target audience and get shared by others it needs to happen organically. Keep your focus on creating good content that fits your brand and targets your audience, if it has the right mix of ingredients it might just go viral.

Is your business using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success. Let’s talk.

Our Moment of Bliss

A vibrant song to get our moods lifted in this new week that is just starting. “Sail Away” by Møme. Listen to this and other inspiring hits on our Spotify playlist.

Do I need a logo for my personal brand?

Personal Branding is not about pretending to be a perfect person. It’s being real to the world with your flaws and fortes.

– Bernard Kelvin Clive

To answer the question of whether a personal brand needs a logo it’s best to start with a question.

Why do you think your personal brand needs a logo?

A common answer here is, “ because I need an Identity “, “ it’ll make me look credible, especially for social media ”. And while the primary function of a logo is to identity, there is a difference between a logo used by business brands, to differentiate and create separate identities for their products and services, and one representing a personal brand and reputation.

To get a logo for your personal brand just because, would not be a good reason. A personal brand can survive and succeed without a logo.

However, there is a case to be made for having a logo for the right reasons. A personal brand is a combination of your unique style, values, and beliefs, and the logo you choose to use should attract and remind audiences of your style and values. A logo forms part of your personal brand identity, it shouldn’t be what defines it.

A logo also helps you stamp your expertise in your specific niche, enhance your marketability, and through your logo design aids in helping people build an affinity towards your personal brand and you as a professional.

So, what makes a good logo? There are a few elements that determine if a logo is good or not.

Is it simple? Simple logos are quicker and easier for people to recognize. Limit the colors, fonts, and wording you use to keep the design clean and simple.

Is it relevant? Not just to your niche but to the market and time. This is why we see companies rebrand and reposition themselves over the years.

Is it unique and memorable? Your logo should grab attention while showing off your uniqueness. Having a well-designed memorable logo is a way for people to instantly connect and associate with you and your personal brand.

Is your Personal Brand using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success. Let’s talk!

Our Moment of Bliss

Living blissfully through music. For it, in itself, is pure inspiration. Our mindfully picked music selection to awaken the creative space inside your mind. Here. On Spotify.

Social Media Strategy Self Enquiry

“Ones vision is not a road map but a compass.”

– Peter Block

On the surface, building a thriving image with the help of social media looks fairly easy. There are, after all, thousands of examples of personal brands with excellent social media profiles full of great content in every type of niche.

But if you’ve ever tried (for an extended period of time) to run and manage a social media campaign, you would have noticed that to gain the type of following or garner the levels of engagement some successful personal brands do, takes a well thought out strategy and plan.

Without a well-defined roadmap, social media management quickly run into several common problems. Namely; content that doesn’t target their audience, content that varies in its purpose, and publishing content on an inconsistent basis. All this leads to poor results with lots of time, and probably money, invested.

So before diving into content creation, it’s always wise to take a step back and plan your approach. Whichever process you use to create your social media strategy the following points will help you not only define your vision but outline the steps it takes to get there.

What are my online communications goals?

While creating generic goals might be easy, creating specific and measurable goals that you can work towards is something every marketing expert will tell you to do. And they’re right. Document specific goals (and in what time frame) your personal brand would like to achieve them. This will allow you to narrow your focus and push forward with a clear direction. 

Who am I creating content for?

Every product or service has an idea of their ideal customer. By defining exactly who it is you are targeting you can better understand how to align your content with their needs.

You’ll be better able to answer the question, ‘Where will I find my customers and how should I engage with them?’. Having a clear notion of your ideal customer will help you find the right social media platforms suited to your personal brand and audience. Creating the right type of content for the right people is a sure way to get the attention of your target audience.

How will I get my message across?

At this point you have a clear image of who you’re sending your message to, next is deciding on the tone and voice to use in your marketing. Outlining your voice and the tone you use for different audiences and scenarios is what best shares your personality, image, and values.

Create engagement and get valuable feedback by sharing content that speaks to your audience in a format or channel they prefer.

Am I meeting my goals?

When it comes to getting insights into your social media analytics, there is no shortage of different KPIs, metrics, and reporting dashboards to review.

But knowing which ones to focus on, measure, and track is linked to your goals. Review the specific objectives you set yourself at the onset of creating your strategy and use the data that supports those targets.

Knowing when to review your goals or pivot your approach saves you time and money.

It’s important to remember that any social media strategy or content plan usually requires investment at the start. Whether it’s your time or money, the return is worth the resources. In a competitive environment, it could mean the difference between a struggling personal brand and a thriving one.

Knowing how your strategy is performing will help you make informed business decisions.

Are you using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success. Let’s talk.

Our Moment of Bliss


Personal branding is fun! This is why this 2006 “almost classic” song, “Young Folks” by Peter Bjorn and John created the perfect environment for a personal branding inspiration moment. This and more inspiring song moments are waiting on our Spotify playlist.


Proud, Honored, and Everything in Between

We love awards, especially when we get them!

Adaptation from Ben Gazzara’s quote

We are so excited to announce our winning nomination for the Industrial Social Media Specialist of the year 2020 Spain, by Corporate Vision Magazine’s Media Innovator Awards.

The digital world of social media is fast-paced and continues to evolve in ways that push us to find creative ways to turn challenges into opportunities and shift our mindsets to align with not only the times but a brand’s communication style and goals as well. This award strengthens our commitment to helping Industrial brands overcome the challenges that come with digital marketing. With a conscious strategy, well thought out content plans, and a bit of creativity we believe that any brand can enjoy social media success.

A huge THANK YOU to our awesome clients and collaborators for their trust and support! We couldn’t have done it without you and we look forward to continued success in the years to come.

Our Moment of Bliss

Because today we are in the celebration and good vibes mood, we share this super classic by Smashmouth: “All Star”!


What Can These 5 Branding and Social Media Quotes Teach Us?

“The wisdom of the wise, and the experience of ages, may be preserved by quotation.” — Issac D’Israeli

In an age of consumerism, fuelled by extravagant marketing and influencers, the importance of branding and social media engagement, as a differentiator, has never been more apparent.

With product relevance seemingly dictated by perception more than actual value, business survival has become a game of “Survival of the Fittest Brand!”

Here are 5 quotes to help you understand the importance of branding and social media for your business:

Brand is the sum total of how someone perceives a particular organization. Branding is about shaping that perception”

Ashley Friedlein – CEO and founder of Guild

Now, unless you’re the new kid on the “novelty” block (think Uber or Airbnb), chances are, there’s plenty more where your product or services came from. Simply put; your target market is already spoilt for choice. With all the noise and information overload, who your clients pick, almost always comes down to branding. People don’t buy products, they buy the promises, expectations, values, and feelings communicated by your brand. It is up to you to shape that perception.

“Your brand is a gateway to your true work.”

Dave Buck – CEO of CoachVille

If eyes are the windows to your soul, then your brand is not only the window too, but the soul of your business. While your products and services pay the bills, branding sells what you’re offering. When consumers choose your products, their choice is influenced by what your brand promises to deliver. It is through that promise, that they identify with your true work.

“Social media will help you build up loyalty of your current customers to the point that they will willingly, and for free, tell others about you.”

Bonnie Sainsbury Founder and CEO of Social Media Smarter

The age of social media upon us! Not only is it here to stay, but has single-handedly revolutionized marketing communication – almost rendering the spray and pray approach of traditional media obsolete, with its targeted approach. After your website, your social media platforms are usually the next go-to places for clients looking to engage. How you engage with clients shapes brand perception. And, when consumers get excited about engaging with, or about your brand – that’s social media done right.

“A brand is a voice and a product is a souvenir.”

Lisa Gansky – Ex CEO and co-founder of Global Network Navigator

As mentioned before, people buy brands, not products. In the days of information overkill, the reality is, you could be sitting on the best and most superior product in your niche. If consumers can’t identify with it, quality won’t matter. Why? Because the feelings associated with your products, and the perceived needs they meet, are what they ultimately buy.

“You can buy attention (advertising). You can beg for attention from the media (PR). You can bug people one at a time to get attention (sales). Or you can earn attention by creating something interesting and valuable and then publishing it online for free.”

David Meerman Scott – Online marketing strategist

Meerman’s statement about the advantages of social media is quite self-explanatory. Besides cost-effectiveness, the modern-day consumer (a whopping 72% to be exact), according to SmarterHQ, only engage with personalized marketing. Social media’s ability to let you handpick your audience, at little or no cost, trumps any exposure traditional marketing can ever hope to offer your brand.

Is your business using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success. Let’s talk.

Our Moment of Bliss

Nevermind The End” by Tei Shi. One of the latest song additions to our Spotify Playlist.



Why Every Entrepreneur Should Build a Personal Brand

Don’t be scared to present the real you to the world, authenticity is at the heart of success.

Unknown

We’ve all heard the saying ‘people connect with people’, and for entrepreneurs and freelance professionals, this statement is especially important. To understand how important, we need to look at where the global freelance market is heading. According to (Peerism) Freelancers could represent 80% of the global workforce by 2030, an eye-opening estimate.

With so many people becoming self-employed, differentiating yourself from the growing entrepreneurial workforce will become vitally important when trying to attract new clients or land freelance gigs.

Building a Personal Brand is the key to standing out and being noticed. This is not just true for those that are themselves the face of their businesses, think authors, speakers, or consultants, but is equally important if you run your own business.

Which brings me back to ‘people connect with people’. An audience is more likely to be attracted to and connect with a person than a faceless brand. It’s a way for you to create impressions that customers will remember. Every action is a way for you to increase exposure.

Let’s have a look at a few benefits having a personal brand can offer:

Establish yourself as an expert and build authority.

Having a personal brand can help you position yourself as someone with expertise in your niche. This helps you build trust and a connection with your audience, and in the famous words of Zig Ziglar; “If people like you they will listen to you, but if they trust you, they’ll do business with you”.

Grow your network and gain clients.

We all know why growing our professional and social networks is a smart business move. Having a personal brand that speaks to who you are and what you stand for makes it easier for people to want to connect with you.

Premium Rates.

A personal brand separates your products or services from everything else on offer. When people see the value in your brand, they become willing to pay higher rates.

New Opportunities.

Having a personal brand can open doors and lead to new opportunities. It makes it easier for you to be found by potential clients, businesses, and the media. It also makes it easier for you to pitch yourself or your business when new opportunities present themselves.

In the future, you may decide to change your offering, sell your business, or start new ones, but your personal brand and experience will continue to evolve with you. Helping separate you from the competition as someone unique and worth talking to.

Is your business using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success. Let’s talk.


Our Moment of Bliss

Enjoy an inspiring “Nora En Pure” moment with “Polynesia” on our Spotify playlist.


Don’t restrict your B2B social media strategy to One Social Network

A brand is no longer what we tell the consumer it is – it is what consumers tell each other it is.

Scott Cook

If you’re a B2B company chances are your current online presence is restricted to your website and just one social platform. Which would make sense, because social media is for B2C companies… right?

Finding new clients and growing your network is important for B2B companies, but employing a social media strategy that only focuses on these points loses out on one of the key benefits of social media: Branding.

Using social media to build your brand and share your business’s story will allow you to shape your online image and attract the clients you want.

Twitter is a great example of how a B2B can communicate in real-time with its audience, answer questions, and actively participate in conversations in their industry to both inspire and educate.

To become recognized as a go-to authority for expertise on a selected area of specialization, B2B’s must share high-quality content that clients, intermediaries, and even competitors recognize as valuable. On the right social platform, this can become a powerful and viral tool in building engagement and a brand’s name.

With not all content being suitable to be shared everywhere, B2B companies need to decide on the type of content to share on their chosen platforms. Having the ability to post different types of content (think videos and curated content for Facebook, company news and professional content for Linkedin) to different channels gives B2B companies the freedom to showcase a side of their personalities and culture that would have otherwise remained hidden to both potential customers and jobseekers alike.

By creating a voice on more than just one platform, B2B’s get to benefit from the unique advantages each has to offer, which ultimately strengthens and supports the main marketing strategy by creating brand awareness and advocacy.

Is your business using social media’s full potential?

At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success.

Let’s talk!


Our Moment of Bliss

The music comes and the music stays on our “all-encompassing” Spotify playlist. Join us!


Visual Branding: Why You Need It.

If you don’t give the market the story to talk about, they’ll define your brand’s story for you.”

David Brier

The next time you’re on social media take note of how quick you are to scroll past anything that doesn’t immediately grab your attention.

Within a few seconds, a (potentially interesting or valuable) post can disappear into an endless social media stream of information, never to be seen again. With the exception of blogs, articles, and some other content types, posts shared on social media have a short-lived lifespan.

So, how then do you get people to stop, read, and engage with the content you painstakingly put out there to entice and educate your audience?

In order to take advantage of the milliseconds, it takes a person to process your post and decide whether to pause or not has everything to do with your ‘Visual Branding’.

Good visual marketing grabs attention.

Visual Branding is the introduction your business makes when meeting customers, it’s the first thing they see and evaluate your brand. This visual identity is what conveys your brand’s voice, values, and personality.

Creating visual content that appeals and influences how an audience reacts, is down to a mixture of different elements, that when blended together create your unique visual identity and brand experience.

Each and every brand has its own story, regardless of industry or niche. Sharing your brand’s history, experiences, mission, and even the voices of the people who work there create a story that helps people connect and understand your brand. Creating visual content to support your story makes it easier and more appealing to viewers.

Creating consistent visuals (using fonts, colors, materials) with a unified look, and feel across your online content, helps in building consistency, differentiates you from your competitors and aids in strengthening your reputation.

The tone of voice which you communicate through social media (and off it) is extremely important, as it helps define your personality and gives your brand a human side. Defining your tone can help you come across as fun, smart, vibrant, and empathetic.

But possibly the most important aspect of visual branding is having a clear and aligned message across all platforms. This helps people interpret your message as you intended it and makes your brand feel more dependable, recognizable, and professional.

When we design content that combines tone, look and feel, and an aligned message – we help develop experiences that shape the way customers think and interact with a brand.

Is your business using social media’s full potential? At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success.

Let’s talk!

Our Moment of Bliss.

Where would we be without our beloved music? Listen to “So Good At Being in Trouble” by Unknown Mortal Orchestra on our Spotify playlist.



The Four Biggest Opportunities in Industrial Social Media Branding

There are no challenges, only opportunities.

Us

It no longer matters if you are a B2C company that sells directly to your customer or a big B2B corporate that sells complex industrial machinery, with the right strategy any type of company can find success and create a winning social media formula with a positive result.

Industrial companies have always had the challenge of how to portray their products and services without making them seem overly complex. The good news is that they can take a few pages out of the B2C playbook and add their own twist.

It’s a good idea to first understand some of the challenges that industrial firms face before brainstorming solutions. Here are 4 challenges to think about:

#1 Sales vs Marketing

Industrial companies generally have a much longer sales cycle, with a number of people involved in the buying/decision-making process. Marketing and Sales departments need to work together to agree on the type of content that will help buyers gather information and knowledge about the company as well as products and services, through every step of the customer’s decision-making journey (awareness, consideration, evaluation, and purchase). Closing the gap between sales and marketing teams means that content is produced with a specific aim or type of customer in mind. Creating content that can inform and engage while forming the building blocks of a relationship should always be the end goal, helping turn prospects into qualified leads in less time.

#2 Creating vulnerability

Releasing the technical overcoat and showing the human side. Vulnerability is a fundamental human condition and something all humans can relate to. By tapping into this universal feeling, industrial companies can stand out from their competitors and create new connections in a way they haven’t before.

#3 Resources and consistency

Limited resources such as time, budget, and backing for content ideas are challenges industrial companies may face when trying to create high-quality content. A social media strategy is essential to successfully plan so that the available resources are used in a way that marketers can consistently share high-quality content and grow the company’s audience. Limited resources can however force companies to think outside the box or focus on a particular segment of their market.

#4 Patience and managing expectations

Good content marketing takes time. Industrial companies need time to grow their online presence and authority with the understanding that producing quality content and building relationships cannot be rushed. Setting and managing expectations early on will help align goals, limit frustration and confusion, and increase the chances of success. 

Is your business using social media’s full potential? At Brieffin we use our expertise to unlock everything social media has to offer your business or personal brand. We use our experience in content creation, strategy and planning, and social media management to help build consistency and deliver marketing success.

Let’s talk!


Our Moment of Bliss.

Moments of insight with an eclectic background. A soft tune by ddp, “Beirut by Night”, on our Spotify playlist.


Why Social Media is a Great Idea for Industrial Companies

Social media is the ultimate equaliser. It gives a voice and a platform to anyone willing to engage.

Amy Jo Martin, Founder and CEO of Digital Royalty

Being in business in the connected age we currently live in and putting social media on the back burner, could mean overlooking your most effective marketing channel. While mastering social media as a company in the industrial sector is a bit trickier, the benefits of investing time and resources into these channels are clear.

Here are 8 reasons industrial companies should have an online social presence to help build their brand and explore the benefits they could gain by developing their virtual identity.

Creating a Virtual Identity

Taking control of your companies’ online identity shouldn’t be ignored. Customers and competitors alike are all participating in online conversations. Crafting your virtual identity on social media channels helps in shaping your brand’s footprint in the eyes and minds of your audience.

Educating and Creating Authority

Creating content for industrial companies on social media calls for creativity, like many others, but these platforms provide an excellent opportunity to educate potential customers on the benefits a company’s solutions can provide. Educating and informing audiences also positions a company as a credible and professional authority, and source of information, which leads to an increase in engagement and potential leads. 

Adding the Human Touch

One area of challenge for many industrial companies is how to add the human component of the company to their technical or industrial image. Social media provides an opportunity to display that human side that would have otherwise remained hidden. Business is ultimately done between people and the less ‘corporate’ you can come across the more potential peers are likely to engage with you. By using storytelling industrial companies can begin a new conversation with their audience, one more centered around people.

Assisting With Sales

Social media may shorten the amount of time needed to close potential sales, by providing audiences with insights into different manufacturing processes, technology, or solutions you could offer them. This gives them a more informed opinion of your business and reduces the amount of time needed to educate peers or customers on your service offerings. Using social media platforms such as LinkedIn is a great way for industrial companies to find prospects and begin developing professional relationships by building trust, providing support, or answering questions.

Driving Traffic

The majority of valuable information that might be of interest to customers is usually located on a company’s website, the question is how to get them there? The content shared on social media is generally different pieces of information designed to educate, inspire or inform audiences about a company, but the ultimate goal (besides getting them to follow your social channels and engage with you) is to direct them to your website where they can be exposed to a wider and more detailed array of information that might interest them.

Keeping Your Audience Informed

Technological advancements and innovation move fast, and social media is a reliable way to stay informed about what your potential prospects or competitors might be doing. Likewise, it gives peers and decision-makers insight into the advances and new offerings your company might be launching, keeping them in the loop before you have even made contact.

Discovering More Benefits as You Grow

As your company grows on social media and you discover what works for your business, more and more benefits will present themselves.

Higher SEO rankings as a result of an active social media page. Aligning with other brands on campaigns on social media may allow you to build additional credibility in the market. Building a community online also attracts new talent, making your company an attractive option for future assets.

However, the true value of investing in social media can only be experienced in time. Like any other solid and sustainable relationship, it requires time, commitment, and clear communication. A more engaged community, better customer relationships, and access to new leads can only be obtained if social media is used in a way that educates, inspires, and engages people.

 

Our Moment of Bliss

Our thoughtful moments are always backed by inspiring music, like this corporate-meets-new-age style song “Into the Light” by Feki.  Spotify.

Communicating Authenticity For Healthy Engagements

Stay true to your values. That’s why you were a success in the first place, and that’s how you make incredible things happen.

Rafe Offer

“I recently heard some colleagues of mine discussing a brand they both liked, and when I enquired as to why this seemingly normal brand was held in such high regard by both of them, their answer was simply because they felt the company was authentic and transparent with their customers”.

In a digital world where every move a brand makes can be scrutinized, saved, and shared in record time. It makes sense then that building a relationship with your customers based on trust, transparency, and authenticity will create a sense of sincerity around how you do business.

Why is that important? Isn’t the purpose of marketing to outshine the competition by being more persuasive, flashier, and stealing the limelight where ever possible?

A few years ago some would have argued yes, the biggest marketing budget always wins, but not anymore. Audiences have wised up and are watching brand interactions and communications closer than ever.

So why then does authenticity matter so much and what should brands focus on to become more authentic?

Brand Values

Most customers today would agree that price alone is not enough to keep them coming back. Who they do business with and which brands they support, in turn, say a lot about how they see themselves. Finding brands that share common values is becoming increasingly important.  

Getting feedback about what your customers want is worth its weight in gold. It allows you to understand the values and beliefs your customers hold and align yourself more closely with them. But knowing what your customers want alone is not enough, you need to show them through your voice and actions in order to build real connections.

Trust

A customer relationship built on trust provides important advantages for brands. It makes it harder for competitors to get their attention. Customers feel more confident in recommending your brand to others. And inevitably when things go wrong (and in business, they might) having customers that trust and support you will accept your apologies more readily and help you bounce back quicker.

Consistency

Building trust and an authentic brand like all good things take time and a consistent effort. You can’t pick and choose where you show your support or communicate certain messages. Being consistent is about making sure that your brand voice, images, actions, and values are the same across all channels. Aligning yourself with a certain political stance or message on one platform and then saying something different on another will lead to customer confusion and a loss of trust.

Honesty

Having great brand values, building trust, and delivering a consistent message is nothing if you aren’t being honest. Customers that feel respected are more likely to stick with you. Usually, becoming an army of brand ambassadors (the best kind of marketing). But it all stems from being honest with them even when things don’t go to plan.

Your target audience’s perception of your brand will ultimately decide its success. To appear transparent, authentic, and trustworthy you actually have to be transparent, authentic, and trustworthy. Those brands that stick to their values and show real authenticity even in trying times are the ones that set themselves up for long term success. 

Our Moment of Bliss

Authenticity transcends beyond mountains, or ‘mountains beyond mountains’, as Arcade Fire artfully sings in Sprawl II, already bookmarked on our Spotify playlist.

 

Creating Bonds Through Emotional Branding

Alone we can do so little; together we can do so much.

Hellen Keller

Making audiences fall in love with brands is an old marketing practice that, in the past, only a few managed to achieve.

Competition grows exponentially and, with it, new ways and tools for marketing products and services continue emerging. And this has changed the way in which we all communicate for good.

Social networking has grown fast in the last couple of decades. This growth has forced creativity, innovation, and interaction to go a step further in the new marketing advances. Brands not only want to remain on the “top of mind”, but move further to a “top of heart” place.

Emotional branding looks for audiences to get hooked.

But why all the efforts to touch people?

People are hardwired for emotion, sentiment, passion, love. People make decisions based on feelings. Passion encourages. Love, well, let’s just say that “Love makes the world go round.” People are pushed into action when an unconscious desire is triggered by emotion.

So, what is your brand personality?

The days of delivering plain advertisements are now long gone. Customers have become harder to attract and keep, and there are way too many factors competing, bringing into the spotlight one indispensable key player for building long-term relationships: creating experiences.  

Traditional marketing and advertising practices are still an important part of the overall promotional strategy of a product or service, but combining these with emotional branding is what makes the difference in terms of reach and recognition. Telling stories that people can relate to; making them experience a feeling of bonding.

We all have learned the importance of linking brands with values.

Human emotions can be complicated, and so are the times that we are living. Technology has played a crucial role in this tireless pursuit of improving our lifestyles and creating bonds. Although we can be in touch with people all over the world at any time and any place, we have also distanced ourselves from traditional human contact. We now choose instant messaging over a phone call or a video call over a conventional face-to-face meeting. Even more so today.

Emotional stories have always been around, but the difference now is that they can be delivered instantly to people’s homes, and hands, giving brands, and people, an unmatched opportunity for bonding.

Our Moment of Bliss

Today we’re getting away with an amazing classic by “The Cure”. Listen here or there: on our Spotify playlist

 
 

Image credits: Photo by Lindsey Hogue on Unsplash

The Importance of Following Up On Your Social Media Strategies

Information’s pretty thin stuff unless mixed with experience.   

Clarence Day

Up until now (if you’ve been following our latest articles on social media and digital marketing) we’ve covered various topics that help entrepreneurs and brands shape their digital presence through defining their strategies and audience, work on their content creation and communication, all while being thoughtful about how the style and design of their content impact their social image and voice.

Like anything in business all the effort put into these steps, amounts to nothing if we don’t monitor and evaluate the effectiveness of the approach and how to react to it.

Social Monitoring

Social monitoring and social listening are ways for brands to monitor, listen in and analyze the conversations happening around their name, products, services or industry in general.

By monitoring what customers are saying directly on your social media channels and responding to reviews, questions or complaints your brand is actively engaging in a reactive social media monitoring strategy.

The importance of having a good social media monitoring strategy cannot be overlooked. Responding to customers quickly can help increase brand loyalty while effectively managing potential PR crises or other issues that may have gone viral without your knowledge. There are many tools to help streamline your monitoring process, assisting you to respond to not just the @ mentions you receive directly but all the mentions your brand receives without being tagged.

Social listening, on the other hand, differs from monitoring in that, social listening has a wider view and monitors not only your brand’s mentions but that of your competitors, industry and related business keywords. Social listening helps you build insights that may be beneficial to future business decisions by understanding how people feel about your brand.

Brand Reputation

Listening in on the conversations around how people perceive your brand and being able to quickly and easily collect and analyze that data, gives you the upper hand when managing your reputation online.

Being able to make proactive decisions on how to handle negative comments about your products, services or company allows you to turn a negative into a positive outcome, or take the conversation offline and out of the public eye.

Analytics

As a brand, it is helpful to think of social analytics as a map that could help guide you to a treasure chest full of customer insights. By dissecting these insights, you can uncover more information about your customers’ behaviors and lifestyles leading to better engagement and more informed business decisions.

Effectively using analytics tools can help you understand more than just your audience, but also which social networks your brand performs best on, what types of content you should create and what your competitors are doing.

Having a sound strategy when it comes to monitoring and tracking what is being said about your brand online is no longer an option but vital if you wish to stay ahead of the pack and create a favorable image in the minds of your target audience.

Our team has a passion for helping brands uncover their true potential on social media. We do this by working closely with our customers & guiding them through the landscapes of digital marketing.

Our Moment of Bliss

 Perfect People” – courtship.

Our articles are better together with our selection of background music on our Spotify playlist.

Creating a Content Strategy for Awareness Success

Raise your awareness and share your uniqueness with the world.

Amit Ray

It’s time to talk about “Content”.

Surely you’ve heard about content calendars, content strategies, content creators, content schedulers, and the list goes on. With all the buzz around social media and digital content, it’s important to take a look behind the curtain to see what goes into making great content. 

So, what is content then?

Content by definition is any information (imagery, audio, blogs, videos) that have been created for a specific purpose either to entertain, educate or persuade a target audience. 

Reviewing your current content creation process is important because it’s not just one thing that makes great content stand out from the rest, it’s the culmination of a lot of smaller steps that lead to making content people love and find valuable. 

To make great content you need to first have a proper strategy in place, to help define your goals, create customer personas and understand how your target audience consumes, saves or shares information on each platform. Once you know how a target audience is likely to interact with different content, you can start the content creation process.    

A good content creation process asks questions. Once you know who you intend to make content for, you need to know why you are creating it; is it for customer education, to show off your expertise, or other marketing efforts? Researching what your customers want to know about a specific topic and then creating content for them is a smart way to draw their attention to your content.

Enhancing your content through good Design & Copywriting

Basic human biology isn’t difficult to understand, we are all visual individuals. The neurons in our brains responsible for visual processing far outnumber some of our other senses. It would make sense then that good design should be a priority when it comes to creating content.   

We’ve all spent time on social media, scrolling through our feeds, as our attention jumps from one post to another. It’s our job as marketers (whether you’re a brand or a personal account) to design content that makes the viewer pause and take note of what they’re looking at. 

Design is about more than just color and typography. It’s about understanding the impact that a consistent and well thought out theme will have across an overall online presence. Good design invokes a sense of professionalism or trust in a brand. 

Using good graphics, contrasts, scale, balance and generally keeping it as simple as possible while still adding enough of an impact to make someone stop and say “I’d like to know more”. 

Once you have a great design that has been optimized for social media, it’s time to turn your attention to an equally important piece of the content puzzle: Effective and thoughtful copywriting can make a campaign successful, drive traffic or even boost brand engagement. 

A brand’s tone should reflect their values, personality and convey their overall image. Paying close attention to what you are saying and how your target audience might receive your message, is a powerful strategy in driving customer behavior and turning your content into more than just “another post”. 

At Brieffin we take our experience in content design and copywriting to tell your story and showcase your expertise. Optimizing every piece of content for each network. If you feel like creating content is an uphill battle get in touch to see how we can help you stand out and get noticed. 

Our Moment of Bliss

 Safe” – Bay Ledges

“Yeah, we got magic in our hands,
We play in the stars when the sun comes up”.

Join us and keep listening on our Spotify playlist.

A Little And A Lot Of Digital Marketing

It’s always a good idea to sit at the fun table.

Esther Hicks

If you ask most people what “being digital” means, some probably will answer: to be virtual, to use electronic technology or being on the internet, and while technically these answers aren’t wrong, they don’t accurately describe how it links to communication in a business sense. 

So, what does “being digital” really mean for a business? The following Mckinsey & Company definition explains it perfectly.

“Being digital requires being open to reexamining your entire way of doing business and understanding where the new frontiers of value are. … At the same time, being digital means being closely attuned to how customer decision journeys are evolving in the broadest sense.”

Is content… still king?

If you are involved in marketing then there is no doubt you’ve heard the phrase, ‘content is king’. Today, this statement is truer than ever. What is changing, however, is how people on social media consume content.

With more and more content being produced and changing customer behaviors, brands are having to change the way they think about, produce and share their content on social media. All to capture a customer’s attention for long enough to make an impression on them. 

Standing out means spending more time and resources to produce content that not only appeals to your target customers but adds value and makes them feel connected to your brand. 

Does your business need to be on all social networks?

The answer all depends on where you believe your potential customers to be. Each social network has evolved over time to appeal to a specific audience for a specific purpose. The trick to deciding which platform to join depends on your business goals and the type of site-specific content you can produce.

Aligning your part of your marketing strategy with the right social platform, whether it be Facebook, Instagram, LinkedIn, YouTube or Twitter will help you connect with your target audience. Understanding where your customers are and then sharing content that is relevant, reliable and consistent will not only build trust in your brand but also cement your name in their minds as a leader in your industry.  

Real engagement takes patience

For most brands, building up customer engagement is a slow but invaluable process. Not only does positive engagement help grow your following online but it also provides businesses with direct access to customers’ insights and feedback, which are crucial to any successful marketing campaign. Cultivating genuine and meaningful conversations and replying to comments and questions all forms part of a good organic engagement strategy. It’s through real engagement that a brand can share a side of their story that’s not always achievable through traditional marketing methods. 

Is paid advertising worth it?

The honest answer is yes, for most brands leveraging the power of paid advertising on social platforms gives them access to a specific audience, enabling them to be seen and get their message across more effectively. 

Social media giants are constantly making changes to their algorithms, and in most cases making it more difficult for organic content to reach a wider audience. 

However, with most of the world’s population now on one or more forms of social platform, these changes aren’t necessarily a bad thing. With the large amounts of data, these networks collect and process, using paid advertising lets brands place the right content in front of the right audience at the right time. There are some exceptions to this of course, slower more organic engagement works better on LinkedIn where relationships are usually cultivated on a more professional level. 

Effective communication on social media takes an understanding of how to create content that grabs attention, copy that persuades, which networks will deliver the best results and how to create positive brand engagement. At Brieffin we handle the time-consuming tasks and create professional strategies that help our clients make the most of the ever-evolving social media and digital landscapes. 

Our Moment of Bliss

 Stockholm” – Atlas Genius

We can crawl or we can run towards the sun… while we listen to our wake-up-and-smell-the-coffee collection on our Spotify playlist.

Digital Marketing: Springboard to Success

“You can never go wrong by investing in communities and the human beings within them.” 

Pam Moore

To be competitive in today’s digital market place, it’s now more important than ever to understand the impact effective social media and digital marketing campaigns can have on your brand’s growth and attracting the right customers. 

Getting Started

To be effective on social media it’s vital to understand where to begin. We’ll take a look at a bird’s eye view of the main topics to consider when outlining a social media strategy. 

Before creating an account or spending money on sponsored ads, you should ask yourself:

What is my goal and why do I want to achieve it?

These may sound like unimportant questions, but giving detailed answers, will aide in helping you successfully create your social media strategy. 

Answering these and other questions upfront will make it easier to decide which direction to go when creating and scheduling content, by knowing exactly what you want your customer to think and believe about your brand, how they perceive your brand values and what action you want them to take when viewing you on social platforms, streamlines your creation process, puts you in control and delivers the best results.

Measuring Your Impact

But how to measure these results?

For some, this doesn’t always mean making a sale. Your goal could be to grow your following, drive traffic to your website or create leads for your sales team to follow up on. To fully understand how your content is performing you must set up and track various key performance indicators (KPIs).

It’s through these statistics that you will be able to see which content is yielding the best results, where your followers are coming from, what their preferences are and how they are engaging with you. Success is a moving target and KPIs keep you on the right path.

When, Where and How to Post

Deciding when, where and how often to post your content takes a bit of trial and error to find the perfect recipe. 

Why? 

Because much like getting started with digital marketing, creating a winning content schedule requires a closer look at your audience and then asking where are they from, which platforms are they using, how do they digest content (also known as audience behavior) and most importantly what time they most likely to be active. 

These behaviors will dictate how we interact with each platform. Optimizing strategies and content to reach the widest audience available to us at the right time. Your goals and audience will determine what times and how often to post on each platform. 

With the rise of social media, many content management tools have been developed to help users manage and review their content and profiles, all in one place. These tools help businesses be consistent with their content, something most audiences have come to expect. 

Budget

In recent years social media has turned the marketing world on its head. By being able to target a specific audience exactly where they are spending their time online has allowed businesses and brands of all sizes the opportunity to tap into their desired markets for far less expense than traditional marketing methods.  

While there is no perfect budget to use on social media platforms, with the right approach even a small investment can yield surprisingly big results. 

Setting the right goals, optimizing your content and sticking to budget is a sure way to succeed and make the most out of social media. At Brieffin we use our experience to help our clients navigate each of these steps, creating content and schedules that raise brand awareness through storytelling, good design, and a focused social media management approach.

For more information about how we can help your brand make the most of digital and social media marketing, contact us at connect@brieffin.com.

Our Moment of Bliss

 Sleepy Head” – Passion Pit

Take time off to smell the flowers… or listen to some creatively curated music on our Spotify playlist.

The Power Of Content For Connections in online Communication

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.


William A. Foster

Let’s begin by understanding two important terms, Intention & Follow-through, for the purpose of this article.

Intention:
a thing intended;
an aim or plan.

Follow-through:
the continuing of an action or task to its conclusion.

Digital marketing has been around for about three decades now since the first appearance of this concept with the launch of “Archie”, the first-ever search engine. Nowadays, we don’t find people or brands asking what it is, or how to use it technically-wise, but the challenge lies in what (to create), where (to share), when (in time), and how (in purpose) of content strategy.

All the main social media sites have strengthened and while in the beginning, the intention was on “personal” connections, the last few years of marketing and advertisement overflow on these platforms have left users asking to return to that more personal approach, but this time around… with the brands.

The growth of entrepreneurship around the globe has triggered an even larger rise in this behavior, making it easier to reach out to our professional connections, family, and friends to promote that which we are committed to. Digital marketing, and social media more specifically, have made possible the creation of integrated advertising campaigns at all levels, merging the personal and the professional worlds.

We’re all in this together. People and Brands.

In this stage and age in which almost every user has developed knowledge about how social media works and what it is about, the improvement in content quality haunts us all. The relevance of doing-it-right. Content has been gaining even more importance with the over-producing and over-sharing of graphic and written media and the limitless demands placed on all these social platforms by the users globally. Demands that are placed lastly on the content producers.

Random content without intent for the sake of awareness is now seen as spam, memes have lost their humor, and videos of cats… oh well, they’re still fun to watch! But the point is that either visual or text-wise, people and brands that really commit and consider social media as a valuable tool for awareness, and connection, are working harder on their intention to deliver content that communities look forward to seeing, watching and reading.

However, the overflow of options can lead to confusion and this why the follow-through of those intentions set by digital marketing and social media strategists is even more important today.

From both a user and a marketer perspective, content purposefully delivered can help us all to make better choices. To make sure that our needs are met in our consumerist society, online and offline, at all levels.

For those times in which you feel directionless of how a social media plan could work for you and your brand, contact us and we’ll be happy to show you what our Content Creation and Scheduling packages are all about.

Our Moment of Bliss

A Shock of Heart .” – StéLouse

A powerful thought: We can change the world if we change our words and the way in which we deliver those words.

Take a moment off to doodle your next communication plan while listening to a carefully catered collection of inspiring songs from our crew on our playlist on Spotify.

Moving With the Flow of Global Digital Communication

Good communication must be HOT.
Honest, Open, and Two-way.

Dan Oswald

Few things seem to evolve at the same rate as digital marketing and communication strategies, and there is no doubt we’ll see some big changes in how brands communicate in 2020.

And while there are no shortages of topics to discuss, below are a few trends we all need to take note of if we wish to keep our communication strategies effective and up to date.

Search Engine Optimization

With search engines constantly tweaking their algorithms in an effort to bring the best and most valuable content to the top of an ever-increasing pile, it’s our job as marketers to be responsive to these changes. One trend we’ll see in 2020 is content creators sharing longer and more valuable, keyword packed, content in an effort to drive SEO and capture leads. Users value informative and free content and search engines know this. Creating high-quality content not only leads to more shares and saves but also better rankings overall.

Brand Involvement

This year, we’ll see brands draw attention and hone in on important social topics and matters that impact their audience. The growing trend of brands involving themselves in important issues is one way for them to align themselves with what their customers stand for and to stay culturally relevant.  Showing people that there is action behind their ‘marketing’ voice.

Influencer Marketing

The continued rise and importance of influencer marketing shows no signs of slowing down in 2020. Consumers have wised up to influencers prompting just any products and services and prefer to see genuine relationships between influencers and brands. We can also expect to see another big jump in the number of videos influencers share, as one of the main strategies to communicate with their followers and create longer lasting impressions.

Getting Personal

To cut through the noise across digital channels, brands are employing strategies and using software to help them build more complete profiles of their audience, not only as a whole but on a more niche level, microtargeting different groups inside their greater customer base. The better they understand the different wants, needs, and preferences of these sub groups, the easier it is to craft tailored messages and campaigns that appeal directly to them, ultimately leading to a better return on marketing investments.

Leveraging Artificial Intelligence

One trend and industry moving faster than almost any other is the continued rise of artificial intelligence, if you’re picturing the Terminator it’s not quite that kind of artificial intelligence but more a variety of smart tools and software that allow you to analyze and sort data in a way that hasn’t been possible before. Ultimately allowing you to understand, respond, create and share information with an audience quicker and with less effort than ever before.

Interactive communication

Lastly, we can expect to see a rise in the amount of interactive content being produced and shared, all in the name of keeping customers engaged. What exactly is interactive content you ask? This could be anything from virtual (augmented) reality, dynamic audio products like some podcasts and eBooks, posts which you can ‘shop in’, fun polls and quizzes and a lot of interactive storytelling. Getting your audience to be responsive by keeping them entertained is a trend we’ll see a lot of this year.

In an attempt to stay ahead, adopting and implementing some of these trends will not only help you raise more brand awareness, drive leads and form loyal relationships with consumers but it will help you communicate and share your story, message or expertise in a thriving digital age.

Our Moment of Bliss

Let’s Fly Away Together .” – GANZ

Take a moment off to doodle your next communication plan while listening to a carefully catered collection of inspiring songs from our crew on our playlist on Spotify.

Our Thoughts and Experiences are Here

Close to our Spotify playlist and an awesome cup of coffee!

We all leave a part of ourselves in every piece of content that we create and share: our thoughts, our point of view, a pinch of our personalities.

Inspiration plays an important part for us when putting together our ideas and writing them down.

Over the years, we have collected words that have inspired us to write about certain topics. Today we’re putting together fragments of some of our articles and the thoughts of those who inspired us to write each and every one of them.

Here we go.

True joy results when we become aware of our connectedness to everything.

–  Paul Pearsall

Our world has always been about connectedness, and today’s technology allows us to connect in a different way, on a larger scale than ever before. By putting in the work to streamline your social media content efforts and engage with your consumers, everyone involved is able to benefit from this new form of connection – a true online community.

– Social Media Engagement: Building a Community

Charm them with your presence as soon as they look at you.

– Anna Held

One of the challenges with social media can be how to attract your audience. Make those first connections, keep them interested and entertained. Exhausting.  But as time flies by, we will discover that the key to moving forward is keeping a steady level of quality, constancy, commitment and, well yes, charisma!

Charming our Brand into Likes

Awareness is like the sun. When it shines on things, they are transformed.

Thich Nhat Hanh

Speaking of that clear and consistent message, your brand is your message. When your brand is sleek and coherent, it creates harmony. That harmony is appealing for consumers, and strong branding gives you credibility – before you’ve even said a word.

Falling in Love With Brand Awareness

Art is a step in the known toward the unknown.

Kahlil Gibran

When sitting down to create, design, or write, there’s a decision to be made about the art’s creative direction. With so many options, choosing the most meaningful and impactful way to tell the story can be overwhelming. Along with that, especially when you’re working with your audience in mind – whether that’s your client, the consumers, or both – you have to remember that it’s possible they won’t like what you came up with. It’s opening yourself up to be in that vulnerable position.

The Art of Social Media

Simplicity is the ultimate sophistication.

Leonardo da Vinci

While it might be tempting to throw ideas against the wall and see what sticks, it’s not your best bet for brand simplification. Instead of trying to cater to different campaigns or strategies to different audiences, focus your approach and concentrate on your strongest option. The same goes for your brand’s values, attributes, personality, and other features. Decide on the essentials and focus on those – think not about everything you could do, but what you should do that fits with your desired brand image.

Simplicity has become increasingly desirable in our oversaturated digital world, but it’s perfectly achievable along with a bit of hard work. By taking inventory of your brand image, you can identify the essentials and streamline your identity to simplify. Your customers will thank you.

The Value of Simplicity

And about this new year that is just starting…

Make time to enjoy the simple things in life.

Unknown

With all this inspiration in mind, there’s no better companion than a sweet selection of music that we keep collecting on our journey.

Industrial Awareness: Marketing with Purpose

It’s not what we do once in a while that shapes our lives. It’s what we do consistently.

Anthony Robbins

How do businesses with an inherently technical and complex offering such as those in the Engineering and Industrial fields, attract and keep the attention of audiences on social platforms, which by nature have been designed to always offer us something new, continuously fighting for our limited attention span?

This is the question most companies in these sectors ask themselves but fail to give a satisfying answer to. The answer in its simplest terms is to ask, for what purpose are we putting ourselves out there. Why would we stray from our tried and tested traditional marketing methods and enter the ever-changing and fast-paced world of social media? For most companies having a presence on the world’s biggest social media sites is the missing puzzle piece in raising more awareness about their brand.

In today’s world, no marketing strategy would be complete without this vital cog in raising awareness not only about a brand’s offering but more importantly, carefully and thoughtfully creating an environment where followers can be educated and engaged.

But how to raise a brand’s presence and create an environment in which followers want to know more?

The fast-paced nature of social media means that in order to capture the attention of viewers, companies need to create content that is not only a mixture of fun, informative and thought-provoking but also quickly and easily digestible by breaking information up into small bite-sized pieces.

Winning people over has a lot to do with the perception brands project to their audience. Taking the time to analyze each social media platform to understand how best to craft content to appeal to the experiences people are looking for. By understanding how best to provide that experience, brands can create content that allows them to share their knowledge as well as their personality.

Brands that can educate, excite and participate in conversations with their audience gain an advantage in not only understanding what their followers want to know but by being able to effectively communicate their overall corporate message.

For businesses, social media is not only about selling, but it’s also about increasing the brand’s visibility. Not only for people outside the industry but especially for people in it. A good social media strategy is a brand’s secret PR weapon, allowing them to attract the interest of potential employees that recognize what the company has to offer.

By thoughtfully and consistently crafting clear and informative messages, Engineering and Industrial companies can align their online communication strategies with their corporate image, enabling them to build a truly global network by showcasing their expertise and know-how, all while building trust and confidence in their brand. Through their projects and stories, these companies can show the human side to their businesses, a big advantage over most traditional forms of marketing.

By placing the focus on building brand awareness, companies can market themselves in a truly new and exciting way.

Our Moment of Bliss

“Don’t you want to get high?” – The Love Within by Bloc Party

Slow down and join our playlist on Spotify for a spicy moment of musical bliss.

It’s Time for a Change In Perspective

No problem can be solved from the same level of consciousness that created it.

Albert Einstein

Considering the speed at which our online world changes, it seems like we’re all just doing our best to keep up. By the time we figure out that algorithm, or get our social media strategy in order, it seems like we must pivot to the next big thing. Always chasing, never able to take a deep breath and just exist where we are.

However, there certainly do come times when we feel that our content’s gone a bit stale. Or we’re not seeing the same kind of results from what we’ve been doing in the past. It is finally time for a change. But where to start?

Sometimes, all it takes is a change in perspective. It doesn’t mean you need to overhaul everything you’ve ever done. Maybe make a few tweaks here and there. And rather than looking at it from a “I-have-to-do-this” perspective, look at it as an opportunity for growth. Reframing your mindset in a more positive way can make a big difference.

So when it’s time to change your perspective regarding your marketing or content efforts, here are a few areas to consider.

1. Let your research guide you

In last week’s post, we discussed the power of insight. The analytics about our websites, social media activity, and other content provide use with valuable information that can be used in our favor. This information can help us learn from our past and guide our future. Any additional research you’ve done about your target audience or market trends can help in a similar way. When you make strategy decisions, you can feel confident that they’re backed up by hard, solid facts.

2. Focus on the important things

No matter how much you consider changing, make sure not to let your brand evolve into something you’re not comfortable with. It’s usually a good idea to keep the heart of your brand identity the same – you can always refine it to help it resonate further, but don’t turn it into something totally new. No matter how much your strategy ends up changing, it’s generally best to keep a consistent message to reinforce brand identity and recall for your audience.

3. Have fun along the way

Although you’re using research to back you up, and you’re staying true to the heart of your brand, it’s important to remember to have fun. Not everything goes perfectly the first time, or even the second or third time. Flexibility, agility, and a “roll with the punches” attitude will get you far, whether it’s in revamping your marketing strategy or in different aspects of life. Learn to embrace the unexpected and laugh along the way, and you’re guaranteed to find little moments of bliss.

A change in perspective or an adjustment in mindset. Or even someone to bounce ideas off of. If you’re looking for a partner in your marketing strategy, we’re here. Let’s work together to breathe new life into your brand.

Our Moment of Bliss

“Now you got the whole of the world at your feet.” – Charlie Cunningham (Minimum from Lines)

Join our playlist on Spotify and accept the bright ideas floating around your mind.

Using Analytics to Improve Your Social Media Presence

The goal is to turn data into information and information into insight.

Carly Fiorina

When you think of number-crunching, you might picture accountants, data scientists, or auditors. Now, think about the smartphone that’s undoubtedly sitting not-too-far-out-of-reach. What about social media? Your social media apps are home to valuable information that can be tapped into. To provide insights to your past activity and guidance for your future campaigns.

And yes, there are people out there who are social media number crunchers. (Like us!) Your posts you’ve shared and the engagement you’ve received from your followers all work together to give a comprehensive overview of your digital activity. Working with someone who knows how to use this information can be extremely beneficial to your social media success.

So how do social media analytics help?

1. Understand your audience

Have you ever posted something on social media and hoped that no one would see it? Of course not. The purpose of social media is to share information with your network. But if you’re sharing updates during times when your audience isn’t active, what good is that doing you?

Social media analytics can give you information about your audience to better help you target them appropriately. Maybe they’re most active around 7:15pm, so that would be a better time to post than at 5pm when they’re heading home from work. Analytics can even tell you about your audience’s demographics – age, gender, location – to help you connect with them further.

2. Create better content

It’s likely that your brand utilizes multiple social media channels – maybe Facebook, Twitter, Instagram, and LinkedIn. Remember that each type of social platform is used in a slightly different way. Instagram, for example, is much more visually focused than the others. And Twitter is used for short, catchy thoughts with a limited number of characters.

When looking at each platform, analytics can help determine which types of posts are performing the best so you know what to focus on. Maybe you find that one particular social platform isn’t driving engagement quite as much as the others. It could be better to let it go and give more attention to the higher performers.

3. Adjust your strategy accordingly

Some posts are better received than others. Some are more popular, and some stimulate more engagement. But it’s unlikely that your very first posts were the very best. In social media content creation – as in life – we rarely get it right the first time. We continue learning, growing, changing, and evolving into something better.

Using numbers and metrics give us concrete data about the results of the content and campaign strategies. And when you notice posts that aren’t performing as well as you hope, you know that it’s time to make a change. Back to the drawing board, or maybe a pivot back to a more successful strategy. When you have numbers backing you up, you can feel confident in the decisions you make.

If you’re looking to bolster your social media analytics strategy – or start from scratch – we at Brieffin are here to partner with you through the process. We have 8+ years of experience and are enthusiastic about sharing our knowledge with our clients as we work together.

Our Moment of Bliss

“You belong to the cause – come on, believe.” – Laura Gibson (The Cause from Empire Builder)

Join our playlist on Spotify and welcome new adventures in your life this week.

Why Invest In A Social Media Manager?

Individually, we are one drop. Together, we are an ocean.

Ryunosuke Satoro

As technology has become more accessible and user-friendly over the past few years, the ways that we interact with the world are different than before. Sometimes called the “Do-It-Yourself” or “DIY” economy, when we need a service, we’re more likely than ever to take things into our own hands. Even if we’ve never done it before.

And why wouldn’t we? With the internet full of YouTube videos, blogs, and step-by-step instructions, it’s easy to see why we’d want to give things a shot on our own before paying for someone else to do it. In some cases, we know that our own version of the product or service may not be perfect, but it’s good enough to meet our needs.

So the continuing evolution of the DIY economy begs the question: when should we pay someone to perform a service?

Here’s a more specific example: why should any business pay to hire a social media manager when they can do it in-house? Almost everyone living in the 21st century knows how to use Facebook, Twitter, LinkedIn, and Instagram already.

However, it comes down to the quality and/or quantity of the social media presence that’s expected. Here are a few good reasons why hiring a social media manager is a great choice for many businesses.

1. Social media is always changing

Not only is the digital landscape always evolving, but each individual platform undergoes tweaks from time to time. Whether it’s a change in the Twitter algorithm or Instagram removing the number of photo “likes,” it’s true that when it comes to social media, the only constant is change. Rather than grappling with the changes on your own, a social media manager is an expert at tracking the shifts in social platforms and adapting content to reflect those changes.

2. It’s all about strategy

Social media can exist without a strategy, but that’s best left to personal profiles – where you can feel free to live-Tweet your favorite team’s game or post your toddler’s funny quotes. When it comes to business, having a strategy is important if you want to make social media work for you. Having one of your employees posting randomly can do more harm than good and doesn’t count as a strategy. On the other hand, working with a social media manager can ensure that your brand’s image and messaging are cohesive across multiple touchpoints and are advancing your company’s goals.

3. Show me the numbers

While some social media platforms have started to integrate insights and statistics at the user-level, it probably isn’t enough to give the larger picture of your social media success. A dedicated social media manager will track and monitor all social media campaigns, making note of which ones are high performers and making content, creative, or strategy tweaks when necessary – based on the numbers. Putting all this information into a report for clients is a valuable tool.

If you want to know more about how a social media manager can benefit your business, reach out to us at Brieffin. We have more than 8 years of experience, and we challenge ourselves to stay on top of industry trends to provide the most value to our clients. Plus, we just like learning. 😊

Our Moment of Bliss

“Fall back into place, fall back into place.” – Beach House (Space Song from Depression Cherry)

Join our playlist on Spotify and accept the bliss you find in your life.

Your Professional Profile: Social Media

Do not hide your light for fear of what others may think of you. Let it shine and be a reflection of what is possible.

Kristi Bowman

We’ve talked before about how LinkedIn can be an important asset when it comes to the job application. But LinkedIn isn’t the only social media profile that can help or hurt your chances of landing the job you want.

While LinkedIn is the most-utilized social media website for recruiters to use during the hiring process, it’s far from the only one. 92% of companies are using social media profiles to help with hiring decisions, but 66% use Facebook and 54% use Twitter. Certainly, others use Instagram as well.

Maybe you’ve heard it before: you want to be sure to clean up anything that you wouldn’t want a future employer to see. Whether that’s removing certain photos from your college days, or deleting shared posts or memes that don’t reflect your very best. At the very least, make sure your profile is on private if you aren’t able to go through and remove everything.

Afterwards, try logging out of your account and taking a look as if you were a stranger. What image are you presenting? What message are you sending?

However, just as social media can work against you, it can also work for you. If you have a public or semi-public profile that showcases your personality or passions or professional image, consider keeping it available for future employers to see. It’s a way for them to get a look into who you are, before they even bring you in for an interview.

If you feel the message you’re sending is a positive one, there’s no reason to hide it away. In fact, perhaps the hiring manager – or CEO – will find something on your profile that they relate to. Or really intrigues them. Or maybe, they love your creativity. This could actually give you a leg up on the competition.

As with many things in life, it’s about finding the right balance. We have to be aware of the things we post online, because as many of us have heard – “The internet is forever.” Being conscious of our social media habits is a way of looking after ourselves and making sure nothing from our past inhibits our future.

And once you’ve struck that balance, remember to multiply it by the number of social media profiles you have. It’s not enough to have a stellar LinkedIn profile, though this is probably the most important one from a career perspective. But sharing that same, coherent message across different platforms, you present the most consistent version of who you are. And consistency is a highly sought-after trait.

Does any of this sound familiar? It should – because we are talking about personal brands (again)!

Your personal brand is how you can share your uniqueness with the world, in a professional, consistent manner. In a way that showcases your distinct experiences, skills, talents, and dreams. Across multiple platforms. All tied together with great content and design… and a pretty bow on top.

When you’re ready to get started, we’re here.

Our Moment of Bliss

Time races on, you’ve just gotta keep on keeping on.” – First Aid Kit (My Silver Lining from Stay Gold)

Join our playlist on Spotify and relax into our curated selection of songs to spark creative inspiration.

Using Social Media For Visibility

“The power of visibility can never be underestimated.”

Margaret Cho

As the digital landscape and social media continues to change, it seems like there are always new ways to use it. You may be able to think of a few brands that have an excellent, stand-out social media presence, while others take a more middle-of-the-line approach. And some companies don’t use social media at all.

In our blog, we’ve previously discussed many of the benefits of using social media effectively, as well as strategies and tactics to bolster engagement, brand awareness, and loyalty.

However, we understand that many of our clients and followers face social media content creation from a unique perspective due to the nature of their industry. An international pizza franchise or a cutting-edge technology company may have more bandwidth for creativity regarding tone and content, among other things.

But for European industrial engineering brands – like our clients – much of the conventional advice about social media might not ring true.

If you find yourself in a similar category, you might wonder if it’s even worth it to keep up with social media. If it’s worth it to continue expending the time and energy. What about when the best practices don’t apply?

At Brieffin, we have an opinion on this. YES, it’s worth it to keep a social media presence.

Even if you don’t have the best, most exciting content in the world. Even if you think no one is seeing or engaging with your posts. Even if you might think it’s a waste of time.

Here’s something important to understand. Social media, among other things, is a strong tool for visibility.

Even if your Twitter feed isn’t full of fantastic, groundbreaking content, don’t worry. It’s not about that. It’s about getting your message out there. Consistently.

Because it’s likely your competitors are doing it. And the truth is, in 2019, brands – no matter what type – are expected to have a social media presence. The presence itself says just as much, if not more, than what the content says.

What does the content say? Well, if you feel like you’ve already said everything there is to say, there’s something else you can do. Re-purpose. It’s a key ingredient in content strategies, and it helps you share a consistent message in a different way.

So even on the days where social media feels like an uphill battle, remember the reason why you’re doing it. Because it keeps your brand visible, post after post, to your followers. Because it shows regularity and attention to detail. And… because it’s expected.

As social media content creators for industrial brands over the past 8 years, we’ve had our share of challenges. But we’ve always come out stronger on the other side.

If you want to know more about creating a consistent social media presence to increase visibility, reach out to us. Send us an email to connect@brieffin.com and we’ll be in touch soon.

Our Moment of Bliss

“Live through this and you won’t look back.” – Stars (Your Ex-Lover Is Dead from Set Yourself On Fire)

Join our playlist on Spotify and be present in the moment. Namaste.

Making The Most Of LinkedIn

The difference between ordinary and extraordinary is that little extra.

Jimmy Johnson

Some parts of the job search are the same as they’ve always been – like your resume and cover letter. But technological advances have led to some marked changes in how we make ourselves stand out as job candidates.

One of these big changes is the digital portfolio. Rather than bringing a paper folder to an interview, applicants can make an impression on hiring managers as soon as they apply. By attaching a link to an email, they can share a summary of their work digitally – allowing hiring managers to make quicker decisions on who to invite back for an interview.

But equally important, these days, is having a strong LinkedIn profile. As the world’s largest professional networking site, LinkedIn has secured its status as the place to be for job searchers, recruiters, and hiring managers alike. According to Hootsuite, 30 million companies have profiles on LinkedIn. And despite a stagnant number of new users on social media platforms like Facebook and Twitter, LinkedIn continues to grow year over year – with two professionals signing up for LinkedIn every second.

So, why is it so popular?

Essentially, a LinkedIn profile is like an interactive resume. It’s not limited to one or two physical sheets of paper, so you can add more detail. (My LinkedIn profile includes some of my less-relevant jobs – like when I was a waitress in college, though that definitely doesn’t make the cut on my official resume.) When you list a company as your employer, it becomes a live, codified link that is clickable for anyone seeking more information. And like a digital portfolio, you can upload samples of your work or important projects and display them on your profile as well.

If you’re looking for a job, LinkedIn is a good place to start. Three million jobs are posted on LinkedIn every month. Some of them, you can apply directly through LinkedIn with the click of a button. And not only will LinkedIn recommend jobs you may be interested in, but you can also utilize your network to help make connections within your desired companies.

Even if you’re not a job seeker, it’s a good way to stay in touch with industry trends and others in your network. You can join any number of specialty groups based on your profession or interests, which may even lead to new opportunities. Additionally, LinkedIn hosts its own blog publishing platform, allowing any user to blog about any topic they wish. You never know how far that post could reach!

At Brieffin, we want to help you take your professional image to the next level.

Whether you’re looking for website development, personal branding, resume design and writing, or even spicing up your LinkedIn profile, we’re here. For you.

 Our Moment of Bliss

“The whistling wind is on my mind, but I don’t mind.” – The Vernes (Hrglass from Yr of the Rat)

Join our playlist on Spotify and become an open channel for creativity. Namaste.

What Are Brieffin Workshops?

Teaching is the greatest act of optimism.

Colleen Wilcox

When you think of the word “workshop,” many different images might come to your mind. Maybe, you take it very literally – you imagine your dad’s workshop in the garage. Or maybe, your mind takes you to a boring work meeting that you’re forced to attend with your co-workers, while your more important tasks pile up. Or maybe you think of something else entirely.

So when we at Brieffin say that we offer workshops for social media/digital marketing – as well as personal branding – you might not know exactly what we mean by that.

Here’s how one dictionary defines it:

A workshop is a period of discussion or practical work on a particular subject in which a group of people share their knowledge or experience.

The way we see it: workshops are an opportunity for an interactive, hands-on learning experience in which all participants are fully engaged in pursuit of a common goal. Workshops can be useful in almost every area of life, and social media and personal branding are no different.

At Brieffin, we’re passionate about sharing our knowledge and experience with others because we remember the challenges we faced when we were just getting started.

Since 2012, we have years of experience in the design, creation, and distribution of online content, organic and sponsored, for brands and personal brands. And now, we’re able to offer workshops in these same areas in the hopes of inspiring and empowering others.

Social Media

Purpose and awareness are two words that perfectly match the mission of an effective online communication plan: Creating thoughtful messages for audiences, with the purpose of building knowledge and perception of the brand, thus raising awareness.

We’ll work together to develop a customized strategy for you and your brand. By taking factors such as purpose, target audience, frequency and timeline, and KPIs into consideration, we can recommend a content plan and the best social media platforms to meet all your needs. And later, we’ll provide you with all the necessary tools to track the success of your strategies.

Since the birth of social media, it’s never stopped changing, and it probably never will. But rather than allowing this fact to discourage us, we embrace it. We have to continue learning, evolving, and tackling the challenges that come our way. And we’re excited to have you on this journey with us.

Personal Branding

Personal branding is a buzzword that seems to have only popped up in the past few years, though the act of personal branding is long-established – whether we had a word for it, or not. Either way, it’s one of our other specialties.

Personal branding is all about turning the essence of you – your skills, your experiences, your passions – into a distinct professional image. We already think you’re pretty great, and we want the world to see that, too!

A personal brand includes obvious topics like your resume, but it may extend even further than that. A robust personal-brand presence includes consistency across multiple digital touchpoints, which could include a website/portfolio, blog, a logo, social media, your LinkedIn profile, and even search engine optimization.

Get in contact with us!

With our workshops, we come to the meeting prepared with an agenda, materials, topics of discussion, our knowledge and experience, and an open mind and heart to listen to our clients.

We know the importance of face-to-face contact – whether that’s in person, or over video conference. If you’re interested in scheduling a call with us, send us an email to connect@brieffin.com and we’ll be in touch.

Our Moment of Bliss

“If you come to find out who you are… may you find out, may you find out who you are.” – Kevin Morby (Parade from Still Life)

Join our playlist on Spotify and breathe – allow yourself to feel collected and calm.

The Value of Simplicity

Simplicity is the ultimate sophistication.

Leonardo da Vinci

As children, one of the first things we learn is the concept of opposites. Yes and No. Up and Down. Young and Old. Short and Tall. Easy and Difficult. Soft and Hard. Simple and… Complex.

In the technology age, we tend to think complex is better. Last week, the newest models for the iPhone were announced – the iPhone 11 and iPhone 11 Pro. One of them has THREE cameras. And even though the phones aren’t officially launched for a few more days, and even though the vast majority of us have 1-2 year-old phones that work perfectly fine, the pre-orders for the new models are rolling in.

Why? Is it really because we feel a deep need in our souls for our phones to have three cameras? For a few people, maybe. But for many others, it’s more about having the latest and greatest. It’s about saving ourselves from possible FOMO (Fear Of Missing Out). It could even be about the perceived status associated with having such a fancy, complicated technological gadget. The answers might be different for everyone.

In some ways, it might be logical to come to the conclusion that complex is better than simple. Think back to your first mobile phone. If it was like mine, it could only make basic phone calls. Now, each of us is the owner of a tiny, powerful computer that fits in our back pocket. And it may or may not have THREE cameras. It seems like everything is trending toward complexity.

However, simplicity and complexity don’t necessarily need to be opposites – at least, I don’t think we need to pick one or the other.

Think about the reason why certain complexities exist: it’s because we want life to be simpler for ourselves. The complexity exists because we want to do less work – making our own jobs simpler. The iPhone 11 Pro has three cameras because we want to have professional-quality photos without becoming professional photographers.

It’s worth bearing in mind: Simple doesn’t always mean basic, and complex doesn’t always mean advanced.

When thinking about consumers, studies have shown that people actually want simplicity. There’s a lot of value in simplifying your messaging, especially as the online space becomes more crowded with more competing voices.

According to research  by design consultancy firm Siegel+Gale in their 2017 Global Brand Simplicity Index, “brands that embrace simplicity tend to enjoy increased revenue, brand advocacy and engagement.”

They found that 64% of consumers would pay more for a simple experience, while 61% would recommend a brand which has a clear proposition that saves them time.

“Simplicity, in these terms, refers to the entire customer experience and can mean anything from providing concise product information, intuitive website navigation or a quick and easy transaction process.” (Medium)

It’s not about offering less, but making what’s offered more accessible, more intuitive, and more user-friendly. So, when it comes to your brand – regardless of your industry – how are you able to accomplish these directives?

Consider these topics when simplifying your brand:

1. Visual identity

Take stock of all your visual communication assets. What fonts, colors, shapes, icons, textures, logos are you using? Then ask yourself whether they’re all truly necessary. By identifying the assets that truly represent your brand the best, you can increase harmony and decrease the disconnect.

2. Portfolio/services

Have you ever heard the phrase, “Jack of all trades, master of none”? It basically means someone who knows something about a lot of different topics but isn’t an expert at any of them. Another opportunity for simplification in a business is in portfolio/services. Maybe your brand has evolved from where it was when you first started, or maybe you now focus on a specific product offering. By discarding the extras, you’re able to streamline your brand and attract customers who know exactly what they can expect from you.

3. Content/campaign strategy

While it might be tempting to throw ideas against the wall and see what sticks, it’s not your best bet for brand simplification. Instead of trying to cater different campaigns or strategies to different audiences, focus your approach and concentrate on your strongest option. The same goes for your brand’s values, attributes, personality, and other features. Decide on the essentials and focus on those – think not about everything you could do, but what you should do that fits with your desired brand image.

Simplicity has become increasingly desirable in our oversaturated digital world, but it’s perfectly achievable along with a bit of hard work. By taking inventory of your brand image, you can identify the essentials and streamline your identity to simplify. Your customers will thank you.

As always, we at Brieffin are here to help if you need any assistance in the brand-identity-designing process. Just reach out to us, and we’d love to partner with you to achieve your brand goals.

Our Moment of Bliss

“Where’s your heart? Play your favorite record and maybe we can relate more.” – Kitten (Memphis from Memphis)

Join our playlist on Spotify and breathe into the coming week ahead. Namaste.

Personalizing Your Digital Marketing Strategy

The real voyage of discovery consists not in seeking new lands but in seeing with new eyes.

Marcel Proust

No matter our stories, no matter our life experiences, there’s one thing most of us have in common: we’ve all had someone play the role of a coach in our lives.

Maybe it was an actual coach, like for a sports team. (Personally, I played soccer and basketball growing up.) Maybe it was a teacher or some sort of special instructor. Or maybe it was your parents, grandparents, or even an older sibling. The role of a coach, regardless of the official title, is someone who provides guidance. Who cheers you on. Who wants to help you succeed.

Here’s what the dictionary has to say:

Coach (noun): someone who helps you identify and focus on what’s important; someone who trains you to achieve your goals.

Even as we grow older and move into professional careers, we often identify someone in our workplace or industry to act as a mentor. Through this person’s lens of experience, they share their knowledge to help us achieve more than we could alone.

But sometimes, we may need coaching in another area. It might be something that’s totally foreign to us. Or maybe, though we’re already experts on a given topic, we may be looking for an outside perspective.

The best coaches I’ve had in my life were ones who challenged me in a way that I wasn’t expecting. When I showed up to the soccer field, or to band practice, or to my professor’s office, I often walked in feeling confident in myself. Like I knew what I needed to do. But several times, they asked me to totally re-think what I thought I knew. And that’s not always a comfortable feeling.

But without the change in perspective, our ability to grow is limited. In some cases, we even have to unlearn the things we thought we knew, that we took to be completely, unequivocally true, to reach our full potential. Long story short – change isn’t easy, but we rely on coaches to help us uncover more than we thought possible.

So, speaking of coaching… if you’ve seen our social media lately, you may have seen that we at Brieffin are offering something we’re really excited about: personalized social media workshops. Whatever your story is, and whatever you’re hoping to gain, we want to help spark your creativity and share inspiration to revitalize your digital marketing strategy.

We know that the digital marketing landscape is constantly changing. Sometimes, it seems like if you blink, you’ll miss a new trend that’s taking over the online world. It can truly be exhausting to try to keep track of everything.

With our personalized workshops, we’ll sit down with you to help identify your business goals and start from the very beginning to create a custom strategy for you.

A few of the topics we’ll cover include:

Strategy & Purpose | Audience Targeting & KPIs | Frequency & Timeline | Budget | Content | Social Networks | Engagement Flow & Protocol | Advertising | Content Type | Copywriting Tone | Design | Monitoring | Brand Reputation | Analytics

Most of all, we want our clients to know that this is not a presentation – it’s a conversation. While we may be the coach in this case, we want our clients to take an active, participating role. One common theme of our workshops is the HANDS-ON approach, and this is the only way the end result can be the very best it can be.

If you want to learn more about our personalized social media workshops, please don’t hesitate to contact us! We’d love to connect with you.

Our Moment of Bliss

“Close my eyes for a while again, everything will be all right.” – Human Resources (Bad News from Pizza Dreams)

Join our playlist on Spotify and savor a moment of peace with our curated music selection.

5 Important Digital Marketing Buzzwords

Do what you can, where you are, with what you have.

Theodore Roosevelt

What’s the difference between branding and a campaign? Or content creation and social media? The world of digital marketing is constantly evolving, meaning there are always new puzzle pieces to fit into a comprehensive marketing strategy.

Some companies hire an expert to handle all or part of their digital marketing, like we do social media for our industrial clients (and we love it!). Others might handle all of it in-house. And others still might be interested in learning more, in order to feel that they’re taking a fully hands-on approach to their marketing.

No matter which category you fit into – or maybe it’s a different one altogether – we wanted to provide a refresher on some of these common digital marketing buzzwords.

Branding

Branding is what your company or product looks like in the eyes of your customers. As we say, “your brand is your message.” Your brand is the message that you’re sending out into the world.

Think about your own favorite brands. What images pop into your mind? More than just physical features of the product being offered, branding can also be about an emotional connection. What words do you associate with the brand? How does it make you feel? What does your association with the brand say about you as the consumer?

When you create your brand strategy, you’re breathing life into your product or business. You’re establishing its personality, its likes and dislikes, its values, and more. While other aspects of your company may change with the seasons, your branding should be less temporary. It should only become stronger and more consistent with time.

Content Creation

This one may be the biggest buzzword of the past few years. And how can it not be, given the influx of Instagram influencers who call themselves “content creators” as their job titles? Regardless of whether you find that to be superficial, content creation is very much a legitimate need for many businesses, and a crucial part of a comprehensive strategy.

Almost anything we consume is considered to be content. How-to articles, news articles, blogs, gifs, memes, social media posts, YouTube videos – that’s all content. And the point of this content is to have someone reading, watching, or interacting with it.

That’s where the need for content creation comes in. When brands are able to create meaningful content for their consumers, they’re more likely to bring that consumer to them, rather than needing to go looking for them. Good content has the ability to gain repeat visits from those consumers, and it accomplishes another important goal: building trust with the target audience.

Campaigns

Remember how during the branding section, we mentioned that some aspects of marketing are more temporary? Well, campaigns were one of those temporary things. Simply put, a campaign is generally an activity outside of your daily marketing tasks with a fixed timeframe that aims to accomplish specific goals.

Whether it’s a new product launch, a contest, or just a new perspective on the brand, campaigns generally seek to augment customer interaction with the brand, bolster brand awareness and positive impressions of the brand, and convert new leads.

One recently memorable campaign was U.S. feminine hygiene brand, Always. Using the hashtag #LikeAGirl, they got the world talking about their campaign as they endeavored to change the negative connotation of this phrase into a powerful mantra. You can learn more about how their campaign got started, and find out the numbers behind the campaign’s success.

Social Media

Facebook. Twitter. Instagram. Snapchat. Pinterest. LinkedIn. YouTube. Tumblr. Reddit.

At Brieffin, we’re firm believers in the power of social media. It’s a great way for brands to magnify reach, enhance relationships, and exchange knowledge with others. But we’re on the topic of definitions today, so let’s stick to what social media actually is.

Since “social media” was added to the Merriam-Webster Dictionary in 2011, let’s see what they had to say:

social media (noun): forms of electronic communication (such as websites for social networking and microblogging) through which users create online communities to share information, ideas, personal messages, and other content (such as videos)

Long definition short, it’s where users go to share content they’ve created with each other. And of course, brands entered this space long ago. There’s a lot of outreach that can be done on social media, but you have to remember: consumers want human connection.

SEO

Can you remember the last time you Googled something? (We’ll guess it was probably today.) Now, can you remember the last time you went to the 10th page of search results? What about the fifth page? The second?

And here we have in essence the importance of SEO, or search engine optimization, for your brand or business – no matter how amazing your content is, if it’s not showing up as close to the top as search results as possible, you’re not going to get the consumer engagement you want.

When you create an SEO strategy, it’s all about keeping the almighty Google in mind. Google arranges its search results with a very specific algorithm. It takes into account your keywords, but not only that – your snippets, your images, and even your site speed! Even if you have the best keywords in the world, your site won’t rank highly if it’s slow.

There are many ways you can improve your search engine optimization. From hiring a professional, to taking advantage of the tools your content management platform offers, SEO is something worth investing in.

At Brieffin, we understand that these topics can be confusing or even overwhelming, but they don’t have to be. We’re always here if you need us.

Our Moment of Bliss

“Kid, you gotta take it into your own hands.” – Magic Bronson (Fences from Wildlife)

Join our playlist on Spotify and reconnect with your childhood space. Namaste.

Why Your Brand Should Be Using Hashtags

Every once in a while, a new technology, an old problem and a big idea turn into an innovation.

Dean Kamen

For our industrial brands – and Brieffin, as well – we utilize a variety of social media channels. The type of message we focus on for each channel is different. Some social channels, like Twitter, are where we focus on a high volume of information. Others, like Instagram, are great for sharing visual content, like photos and videos.

But no matter the platform – whether it’s one of these, or even LinkedIn, lately – you’re likely to see one thing in common: the presence of hashtags.

The hashtag got its start on Twitter, back in 2007. A social technology expert named Chris Messina is credited for inventing it when he posted this Tweet:

When Messina shared his idea with Twitter founder Evan Williams, Williams didn’t really care for the idea. He doubted it would be very popular.

But the uses and popularity of hashtags grew. 12 years later, there are 125 million hashtags used every single day.

So why should brands use hashtags? Though some may see them merely as a gimmick, we believe hashtags provide value when used with good judgment. Here are 5 reasons why brands should be using hashtags.

1. To create community

Just as Messina intended in his Tweet containing the original suggestion, hashtags are very efficient when used for a group. In fact, for many of my college courses, we would have a class hashtag listed on our syllabus along with the professor’s office hours and the course textbook name. When my classmates and I would use that hashtag – such as “COMM441” – it was a way for us to share interesting thoughts or information related to the class, with each other. It gave us a group identity in a social space.

2. To help your target audience find you

Hashtags have evolved beyond a way to identify groups. Now, they serve another very important purpose: they are basically their own version of a search engine. Since hashtags are links, clicking on a hashtag on any social channel will bring the user to a new page showing all the recent posts with the same hashtag. Or, they can simply type the hashtag into any search field – even Google! When your brand is using the right hashtags, it makes it easy for the people who are interested in that hashtag to find you. You don’t even have to go looking for them!

3. To build excitement

Maybe your brand wants to announce a new promotion, product, contest, or campaign. The perfect hashtag can go a long way to generate buzz as you share the news with your audience. That hashtag can ensure consistency with your messaging. Even more than that, you can encourage your audience to use the same hashtag – to share their feedback or even enter the contest. Not only are you building excitement, but also fostering the sense of community (just like in #1.)

4. To improve engagement rates

Everyone is looking for the magic formula that improves engagement. It turns out, hashtags might be part of that formula. According to a study by Linchpin SEO, Tweets with hashtags receive twice as much engagement as Tweets without hashtags. While there are varying opinions and statistics on the exact number of hashtags that works best, it can depend on industry and audience. Brands should experiment to find that perfect number.

5. To build connections within your industry

Most of us know the power of networking, and surprisingly, hashtags can even be good for that! Using the same hashtag as others in your industry can lead to connections made – especially in niche industries. Also, it’s quite common for industry events or conferences to have an “official” event hashtag. (Like #METEC2019, which we recently attended.) Make sure to include it while sharing content from the event, and there’s a good chance you’ll be able to meet and connect with others in attendance, even if just virtually.

Looking for more advice about navigating the ever-evolving world of social media? Get in contact with us, and we’ll be happy to connect and point you in the right direction.

Our Moment of Bliss

“I need to wake up and learn things today.” – Goth Babe (Sunnnn from Pacific II)

Stop by our playlist on Spotify and enjoy a moment of bliss with our work/inspiration music selection.

Our Story of Industrial Branding all Through the Years

REVISITING: INTERVIEW SESSIONS WITH WORLD CEMENT

How did you come into the role and how has your position changed since the opening of your own agency?

Leading an online branding project for a traditional engineering firm has been one of the most challenging and rewarding experiences in my career. I have to thank the Corporate Marketing team at Loesche GmbH for their invaluable support and their complete devotion to making this project a reality, and the Management of Loesche GmbH for trusting us completely to represent and promote the Loesche brand worldwide on social channels.

Online branding requires a series of skills to foster the image of a brand in a professional manner while keeping the content relevant and interesting. In addition to having knowledge of the fundamental marketing concepts, I would highlight creativity, time management, decision-making, curiosity and fast learning to keep up with the constant updates on social networking user experiences, market knowledge, brand’s culture, products, and services knowledge, data interpretation, and SEO tactics, among the skills that I consider to be the most relevant for successfully developing online branding campaigns on social media platforms. These platforms are focused on delivering experiences to their users in a leisurely manner, so claiming a spot on each of these platforms is a demanding task that puts our creativity to the test day after day, in order to keep the followers engaged with the brand.

After four years as the in-house social media manager of Loesche GmbH, I had the possibility to open my own online branding agency in Madrid, Brieffin Consulting, and only one year after we were able to offer an integration of online branding services within our portfolio, in collaboration with our team partners. As part of this amazing opportunity, we continued to manage the social media activities for the Loesche brand as external consultants, and eventually, we were able to work with other companies from the industrial market such as A TEC Group, Refratechnik Group, and PrimeTec. [Edited]

As external consultants, we have worked with companies having backgrounds ranging from food to leisure, to technology, to digital agencies, but all through these years we have become closely identified with companies featuring industrial backgrounds, mixing the technical and human experience aspects to establish industrial personalities.

Social media is a constantly changing phenomenon, and the online scene is now very different to what it was in 2014. How have you responded to changes in approach to online platforms and the introduction of new ones? Has your focus changed?

The approach of delivering relevant and helpful content, being consistent and being accessible by opening new channels of communication, has remained over the years. The changes have come in terms of tools and networking strategies, adapting and growing alongside the evolution of the social networks and the new experiences and solutions that each one of them offers.

Although new social networking alternatives appear, the major ones have solidified over the years, offering a reliable place where communities can grow steadily and feel comfortable. This allows for a brand to focus their efforts on the experiences that they wish to create for their communities and to offer specific values.

However, as online branding consultants, we need to keep up with the online marketing trends and stay on top of any changes to improve the promotional and networking experiences of brands and their online communities, developing new ideas, and always being ready to tackle new challenges.

Extract from the interview published on World Cement “World Cement Interview: Loesche – part one”.

Social Media Marketing And Industrial Brands

No niche is too small if it’s yours.

Seth Godin

Industrial engineering brands might be the last type of brand you’d expect to have a social media presence. For a long time, that was true. But back in 2012, we entered the social media space for our first industrial client, and we haven’t looked back since.

In the beginning, it certainly wasn’t easy. With the continually shifting technological landscape, it seemed like a new social media platform was popping up every month. After getting a handle on those, the next step was deciding WHAT to share. Our clients already had plenty of interesting and informative content available on their websites: photos, technical brochures, presentations, videos, news, press releases, career opportunities, and more.

Little by little, with trial and error came experience. Seven years later, we’ve become more confident in our digital marketing and online branding strategies for our clients. But social media has never stopped changing, and it probably never will. We’re ready to keep learning, keep evolving, and keep tackling the challenges that come our way.

When considering social media for industrial brands, keep the following topics in mind.

Different platforms, different strategies

On social platforms like Facebook and Instagram, it’s all about visuals. With Facebook, we also focus on the stories, trivia, and human-interest aspect of our brands. We want our community members to be involved in the experience. Twitter, on the other hand, is where we really focus on sharing technical information. We can connect with other companies in the industry and answer questions from our customers. For this reason, we often focus on Twitter with a high level of communication every day. We’ve also got touchpoints on other platforms such as YouTube and SlideShare, where our clients can share very technical information for engineers or clients of their own.

Magnifying reach

An important aspect of any type of marketing campaign is identifying the target audience and the message. After that, we can focus on actually reaching that audience. Social media is one of the best ways to broadcast a message directly to a selected audience – and much of the time, it’s completely free! On top of that, it’s easy to track and quantify the metrics of how well a certain post or campaign is performing. With access to this data, marketers and brands can receive valuable insight to audience attitudes, feelings, and behaviors. From there, messages can be reinforced or re-adjusted.

Enhancing relationships

Connection is an essential part of the human experience. That doesn’t change just because we start talking about a relationship involving a brand. With social media, the brand is able to change from an “it” to an “us” – which includes the people who make the brand, as well as the people who engage with it.  Not only that, brands have a way to listen to and learn from their customers in real time. It’s an opportunity that shouldn’t be ignored. Brands can offer better and enhanced user experiences from their products and services, thanks to the live feedback from the target audience.

Exchanging knowledge

What better way to stay on top of market trends than being a part of the conversation? By following and engaging with others in the same industry, brands on social media can get front-row access to what’s happening elsewhere. It’s a great way to keep on top of industry trends. Not only that, but there can be a high-quality information exchange with consumers. We mentioned before that we often share very technical content with our followers on platforms such as Twitter. When they ask us a question, we as the social media managers may not necessarily be able to answer right away – we need to call in an expert. But once that expert does respond with the answer, the customer walks away with new industry knowledge and (hopefully) a reinforced positive image of the brand.

Social media marketing – no matter the industry – is so much more than just spamming your followers with links and endless self-promotion. It should be a conversation, carefully thought-out; an investment of time and effort.

Whether you’re a beginner looking for a place to start, or just looking for a more hands-on approach to your digital marketing strategy, we can help. We offer coaching and consulting services, to exchange our own knowledge with others and build a stronger community of social media marketers.

Let’s find your communication destiny – together.

Our Moment of Bliss

“One day, you will find how to be rogue.” – Cobra Man (Rogue from Toxic Planet)

Join our playlist on Spotify and step out of your comfort zone. Even for a day.

The Art of Social Media

Art is a step in the known toward the unknown.

Kahlil Gibran

As the technological landscape continuously changes, there are more and more voices participating in the social space. Anyone with an internet connection can write and publish anything at any time.

With this, social media has evolved from its original purpose. It’s more than just a place for friends and families to stay in touch. Instead, individuals and brands alike have the opportunity to share content. But with more voices comes more noise. Social media is sometimes seen as the void that internet users are shouting into. Everyone is saying something, but is anyone listening?

For this reason, social media sometimes gets a reputation for being superficial. But here at Brieffin, since we manage social channels for our industrial clients, we make a special effort to practice mindful social media. To us, this means designing and writing content with purpose. Purpose that meets our clients’ needs while also providing value to our audience.

In each of our Brieffin blog posts, we include a song at the bottom: our moment of bliss. Last week, I heard a song for the first time that really made me stop and think. Of course, it’s included at the bottom of this week’s post. But let me explain why I found it so interesting.

The song is called “Blood,” by the band ANIMA!. Its lyrics talk about the process of creating art and the struggle behind it. It made me think: the writing process that we go through when writing social media is similar. By that definition, does it mean that mindful social media is art?

Let’s take a look at some of the lyrics and see if/how that pertains to social media.

“Art is a mean meditation, staring at a blank screen
In between what we mean and the things we say.”

In general, I think that most types of writing qualify as art. It’s a creative practice. Anyone who has ever written something they cared deeply about has had the experience of staring at that blank screen or blank page trying to find the right words. Whether it’s poetry or social media, we often write with intention, but that doesn’t always mean writing plainly. There’s a careful strategy to everything.

“So I try to put a little piece of myself in
Keep the pretty people listening.”

This first line relates very closely to what we firmly believe at Brieffin: that personality is an indispensable ingredient to any type of brand or social media strategy. Putting a piece of yourself into your message helps to humanize it, therefore connecting with your audience in an authentic way.

The second line refers to the nature of performance when it comes to art. Painting, sculpture, music, theater, dance, or social media – all are generally meant to be public, made by varying degrees for audience consumption. For some of these, such as social media, they wouldn’t really exist without that audience. Keeping that audience in mind is crucial when creating that art form.

“Too many sides to a story, all these colors and shapes
I’m afraid if I love it they won’t agree.”

When sitting down to create, design, or write, there’s a decision to be made about the art’s creative direction. With so many options, choosing the most meaningful and impactful way to tell the story can be overwhelming. Along with that, especially when you’re working with your audience in mind – whether that’s your client, the consumers, or both – you have to remember that it’s possible they won’t like what you came up with. It’s opening yourself up to be in that vulnerable position.

“Art is love, love is work
It hurts to give yourself to it.”

Writing has always been something I’ve loved doing. From the time I was young, I was always writing – from stories and journal entries as a kid, to articles and campaign strategy books as I got older. These days, I spend more time writing blog posts and social media. But there are times that I work on a social campaign and feel totally spent afterwards. Just because it may be a 280-character Tweet or an Instagram post with emojis and hashtags, doesn’t mean that it wasn’t carefully thought out, written with intention.

These are only a few of the lyrics from this song, but just from these ones, I’ve personally come to the conclusion that social media – mindful social media – can be art.

If your business is looking for mindful social media content creation, or to take a more hands-on approach to your marketing strategy, get in touch with us. We’ll be here to help you however you need, to help you create social media art of your own.

Our Moment of Bliss

“Art is work, work is love, reminding us why we do it.” – ANIMA! (Blood from Art:Work)

Join our playlist on Spotify and reconnect with your artistic being.

Human Connection in a Technological Society

Our well-being depends on our connections with others.

Matthew Lieberman

It’s an age-old question: how is the technology in today’s society affecting the connections we make with others?

Well, maybe it’s not age-old. The technological world we live in today is constantly evolving, and at a faster pace than ever before. So in decades past, most of us didn’t even realize we’d ever be asking this specific question.

As a late millennial, I’m old enough to remember dial-up Internet, but it also feels like it was forever ago. The majority of my tech-related memories involve more modern developments, such as social media and – of course – mobile phones.

At the beginning of the shift, I was a preteen using AOL Instant Messenger to send chats tHaT lOoKeD lYkE tHiS to my middle school classmates. And for some reason, we also liked chatting to the AIM Bots. (Hi, SmarterChild and MovieFone.) The idea that technology had advanced to a point where insentient “beings” could understand and respond to us humans in real-time was interesting and exciting.

But all of the things that have changed in the last 10-15 years, one of the biggest might be the attitude toward doing just that: talking to bots. As much as we can recognize how far technology has come, and as much as we recognize that we’re online, we’d still almost always rather talk to a human.

How many times have you called a customer service line, only to receive a list of automated options? Or the robotic voice on the other side asks you to explain your issue, as it “listens” and attempts to direct you to the correct department?

Or what about when you engage in an online chat with a business – and you can just tell that it’s a robot talking to you? (And no matter how many times you ask, “Are you a real person?” you just don’t believe them?)

There’s nothing more frustrating than trying to get in contact with an actual person, especially if you’re already contacting customer service because you’re having some sort of issue with their product.

While businesses may feel that it’s in their best interest to streamline their helplines by employing these types of strategies, it often has the opposite effect when it comes to gaining and retaining consumer trust.

In fact, 88% of consumers say that “talking to a person” is their preferred method of seeking customer service (GetApp). It’s not just because it’s often faster and easier than talking to a bot. It’s because humans crave social connection. And because they’ll always trust a human more than a robot.

And while your consumers know that you’re a brand, they are still able to form emotional connections with it. They want authenticity. They want openness. They want inspiration.

Humans have always needed connection – in every society, through every period of time – and that hasn’t changed just because we’re living in a digital world.

The only thing that has changed is the ability for that connection to happen in a lot of different ways.

So when it comes to your brand, here are some questions you can ask yourself to evaluate its humanity:

What is your brand’s personality?

Why should consumers feel connected to you?

What type of interactions will you have with your consumers via social media platforms?

What is your tone and style, since the interactions aren’t face to face?

What type of community are you creating?

How are you acknowledging your consumers as individuals?

What story are you telling?

How are you being authentic?

How are you being true to your values?

If you’re feeling stuck or could use a little help, we at Brieffin are here. With mindful planning and consulting, we’ll support you as you take important steps to put the best version of your brand forward to connect with the world.

Our Moment of Bliss

“Never thought I’d find love and peace of mind.” – Merk (Ash & Sand from Swordfish)

Join our playlist on Spotify and reconnect with your childhood space. Namaste.

5 Ways Your Brand Can Use Social Media

Storytelling is the most powerful way to put ideas into the world.

Robert McKee

When building a brand on social media, there are lots of different things to consider.

For example, our specialty is industrial brands. At first, it may seem difficult to imagine how industrial brands – or other highly-technical or regulated industries – can or should use social media.

We recently shared some best practices for social media engagement, but sometimes there is uncertainty whether your industry can use social media in the first place.

First, consider these statistics about using social media:

– There are nearly 3.5 billion social media users worldwide – that’s almost half of the world’s population. (WeAreSocial)

– 95% of adults 18-34 online follow brands on social media. (MarketingSherpa)

– 71% of consumers who have good social media experiences with a brand are likely to recommend it to others. (Ambassador)

Now that we’ve established some of social media’s benefits, you may still be wondering how your brand fits in. Here are just a few of the ways all brands can leverage social media:

1. Share news

No matter your brand’s industry, social media is a fantastic way to get the word out about exciting news. Maybe your company is attending a prestigious conference, got an award, or even received a great write-up or review in a publication. Sharing news with your brand’s followers via social media helps distribute information in a way that has a larger reach than it might have had originally.

2. Promote existing content

If you have a website, you’ve got social media content. But that’s not to say that you should cut and paste directly from your website into Twitter. However, you can certainly repurpose your existing website content into compelling social media. It helps you keep in front of your audience, and you may introduce them to information about your brand that they wouldn’t have encountered without digging around your website on their own.

3. Answer questions

Even in highly-technical industries, your followers may still have questions they want to ask you on social media. It’s an easy way for the consumer to get in contact with your brand, and they do expect you to respond, even if not immediately. Of our industrial brands, we occasionally receive questions on social media about LOESCHE Mills or MACARBON® bricks. Though we as the social media managers may not be able to answer these questions, we always acknowledge the question and then call in a specialist from the brand who can actually provide a detailed response.

4. Tell a story

Storytelling is part of human nature as we attempt to connect with each other. Social media is no different. Though more brands are creating content online than ever, you’ll have to find creative ways to cut through the noise. Sharing your brand’s story in an interesting and authentic way can go far in capturing and keeping your audience’s attention.

5. Create trust and provide value

Not everything you post on social media has to be selling something. If you inundate your followers with nothing but links, they’ll quickly lose interest and potentially unfollow you. Social media provides an opportunity to engage with your consumers in a different way. You have the potential to provide them with meaningful content about your industry that keeps them coming back – because they want to, not because they’re being targeted. Blog posts are one great way to deliver value, so make sure you share them on social media.

These are only a handful of the many ways that brands can leverage social media to develop relationships with their audience, but each and every brand can benefit from an individual strategy.

Though our specialty is industrial brands, we’re social media strategy experts and we are here if you need some assistance with your business’s online presence.

We also provide tutoring and consulting to those who want a more hands-on approach to their marketing strategy, and we can help you get started – so don’t hesitate to contact us for more information.

Our Moment of Bliss

“I hear a song from inside the maze.” – Aldous Harding (The Barrel from Designer)

Join our playlist on Spotify and reconnect with your childhood space. Namaste.

Social Media Engagement: Building a Community

True joy results when we become aware of our connectedness to everything.

Paul Pearsall

Social media users know the difference between a brand that engages with its consumers and one that doesn’t. Of those that engage, these social media interactions can make or break the associations that consumers have about your brand – positive or negative.

Although it may seem that negative interactions may have more lasting impacts, positive engagements can go further than you may think. In fact, these positive experiences can build a community of extremely devoted customers, who may be quite outspoken in their loyalty.

Here’s a personal example that I love to share:

I was once on a Southwest Airlines flight to San Francisco with a short layover in Los Angeles. While I was on the flight to LA, I received a courtesy text message notification that my flight to San Francisco had been canceled.

I started to panic. My mother and I were meeting in San Francisco for a weekend together, and I was afraid the trip was ruined. What if I couldn’t get there?

Since I was cruising at 10,000 feet, I couldn’t call Southwest to help me. I wasn’t able to rebook a new flight in my app. I had one option left: I bought the $8 in-flight WiFi service and sent a desperate direct message to Southwest on Twitter.

Within 45 minutes, a social media agent had responded, apologized for the inconvenience, booked me on the next available flight from LA to San Francisco, and checked me in for that flight.

By the time I touched the ground – as other passengers arrived to the news that their ongoing flight had been canceled and took their places in line at the customer service desk – I was ready to continue my journey, stress-free.

This happened more than three years ago, but I’ve lost count of the number of times I’ve spoken about Southwest’s fantastic customer service and recommended them to others. With that service they provided to me, they converted me into a fan for life.

Though not all brands are in industries that can provide that kind of save-the-day service, social media engagement can still go a long way with your target audience to create a community of loyal customers.

Here are some best practices when it comes to social media engagement.

1. Respond in an appropriate timeframe for your business.

According to a study by Lithium Technologies, 53% of social media users who tweet at a brand expect to receive a response within one hour; 72% expect that response in the same timeframe if it’s a complaint. This is especially true with time-sensitive issues such as a delayed or canceled flight.

However, if you’re like us and have a specialized industry – like industrial brands – a prompt response would most likely not be expected by your audience. If they’re asking a highly technical question about a piece of equipment, you as a social media manager may not be equipped to answer that question. In that case, it’s best to post an acknowledgement of the question and then get in contact with a specialist who can answer the question.

In these cases, don’t worry about speed – the quality of response is more important.

2. Talk with your audience, not at them.

Most young people – Millennials and Generation Z – don’t like being targeted by brands. They’d rather engage with you on their own terms. This is where alternative channels for content creation, such as blog posts, can be beneficial. Provide this audience with useful information without expecting anything in return, and you’ll gain their trust organically.

3. Share the good stuff.

When your consumers are happy and tag you in their social media posts, share it on your own channels! It’s basically free advertising. Whether it’s selfies with LOESCHE Mills or an excited customer that just received a long-anticipated delivery, sharing this consumer-created content shows that you care and you’re celebrating their positive experiences with them.

4. Don’t censor your users.

Some social platforms, such as Facebook and Instagram, allow a brand to delete other users’ comments from their page. But the internet was meant for the freedom of expression, so instead of deleting a negative comment, think again about the best way to handle the issue. While not everyone may have the experience with your brand that you’re hoping for, attempting to silence those users reflects badly on your credibility.

5. Be authentic.

Some brands – particularly fast-food chains – have recently gone viral for their quick-witted humor and sarcastic clapbacks to consumers and other brands on social media. While some might enjoy this kind of social presence, others feel it gives an air of inauthenticity and “trying too hard.”

Remember to stay true to your brand’s voice. Consistency is important, and while your brand’s personality and tone may evolve over time, customers need to feel like they “know” you in order to feel a strong sense of loyalty.

Our world has always been about connectedness, and today’s technology allows us to connect in a different way, on a larger scale than ever before. By putting in the work to streamline your social media content efforts and engage with your consumers, everyone involved is able to benefit from this new form of connection – a true online community.

Our Moment of Bliss

“Life is a honeymoon phase.” – Shakey Graves (Kids These Days from Can’t Wake Up)

Join our playlist on Spotify and reconnect with your childhood space. Namaste.

Channeling Our Content Efforts


Happiness lies in the joy of achievement and the thrill of creative effort.


– Franklin D. Roosevelt

Every message that we create carries an energy of its own. A power. We need to find the right avenue to get that message out.

Digital marketing is brimming with limitless possibilities for sharing and connecting with people both personally and professionally.

Some of us, however, find this wealth of options a bit overwhelming at times, leaving us unable to relish the online social experiences to the fullest. Burning us out.

When using social media as a means for branding and promotion, there is always uncertainty about how to work around a plan that won’t come off as compulsive, but steady enough to have a nice flow.

How much is “too much”?
How little is “too little”?

There is no standard formula for every case. Every profile, every page, every user has a unique rhythm.

We are pulled in many directions with an unstoppable stream of information being shared. Specializing is always an option.

The style of each social network helps us to come up with a formula specially created for each piece of content and its goal. We can create an environment, a landscape, for our specific stories.

Not everything needs to be everywhere.
Sometimes less is more.

We can feel lost at times. Where to start? What will work better here, or there? The truth is you never really know until it’s done. Social networking is about cooperation, feedback, action and reaction. Our audiences and communities will show us the way.

Being fully aware of this fact is how our experiences improve. It’s about producing, placing and receiving. Finding the ideal balance.

Our Moment of Bliss

“Do you remember when we were young. Life was so simple and we just had fun”. – The Wild Wild (When We Were Young from the EP Kids)

Join our playlist on Spotify and reconnect with your childhood space. Namaste.

 

 

 

 

 

 

 

 

 

 

Charming Our Brand Into Likes


Charm them with your presence as soon as they look at you.


– Anna Held

Social media brings an amazing opportunity to connect with our audience, making our connections better, sending messages widely…  and wisely.

It’s OK if the intention is to sell products, grow subscribers, entertain followers or sway both hearts and minds of readers to a cause, our ability to encourage any of these actions comes from the effort and level of intentness that we put into our daily, or weekly, content design.

One of the challenges with social media can be how to attract your audience. Make those first connections, keep them interested and entertained. Exhausting.  But as time flies by, we will discover that the key to moving forward is keeping a steady level of quality, constancy, commitment and, well yes, charisma!

So how do we bring about the results we desire? Every brand is a small world, and their products, services, visions and stories differ from one to the other.

Bring that charm into the content!

One thing to keep in mind is that it should always be 100% unique to your brand, aligned with the values, ideas, the products and services.

But before audiences start to feel bored, or over informed, storytelling your way into their hearts can be the sweepstake! It changes the conventional into a whole new experience.

Stories are always more fun, don’t you think?

Here’s an idea: make an intention to rely on gentle planning, to reach that path. if it doesn’t work the first time, just try again. No one expects us to be perfect or hit the jackpot every time. The care, time and effort that we put in genuinely created content, is what will count in the end.

Our Moment of Bliss 

“Keep exploring, seek and find. You know you might surprise yourself”. Jack Garratt (Surprise Yourself from the album Phase)

Join our playlist on Spotify and unleash your creativity! Namaste.

 

 

 

Industrial social media specialists of the year 2020 - Spain